Push notifications now open the part of Petboost that answers them: a text opens the thread with the reply box ready, a declined card opens the booking at its payment, a cancellation opens that day on the calendar, and a failed membership payment opens the member. Each notification leads with the pet, shows when it happened, and names its location for a business with more than one, opening that location when tapped. A declined card says how much is still owing, and customer reschedules now send a push too.
Try itOpen Settings, Card Themes and choose Auto, or Auto with my house style, and each report card wears a look made for the visit: a birthday, a first sleepover, Christmas or the season, over a background for where the visit happened, such as the grooming studio or the daycare yard. Petboost picks it from the visit date, the service and the pet. Choose which holidays, pet milestones, seasons and fun pet days get a theme, pin a theme to a campaign's dates under Campaign pins, and set your own colours and fonts with a live preview. The notes and photos stay the same, and an incident report is always plain. To give one visit a particular look, tap a Smart suggestion on the visit's Notes & Attachments, or View all to browse every theme.
Try itTag visit photos as grooming, play, rest and more, and the owner's report card groups them into a section per tag.
Try itSee whether each owner opened, shared and rated their report card, reacted with an emoji and tapped Book again, and how they first opened it: Via SMS, Via email or Via portal. A rating of 3 stars or fewer comes with a prompt to follow up.
Try itSwitch a report card to Incident report to send the owner a calm account of what happened, with buttons to call or message you and a text worded to suit.
Try itWhile you build an appointment or a stay, each service row shows a quiet count such as 2 pets at same time, Already booked with this team member or Already booked in this resource. Select it to see which pets and bookings share that time, without leaving the form.
Try itSelect Special dates on Schedules & Sessions to see every team member and resource on one month, with their normal hours and special dates side by side. Click or drag across empty days to add special dates, select a card to change it, and pick any special date from the list beside the month to jump straight to it, past ones included. One team member or resource gets the same month under Special Dates on their week.
Try itIn Card content with details shown as Text, select Label beside a detail such as Add-ons, Package, Membership or Vaccination to show it as a labelled badge under the photo instead of an icon. A booking with more than one service names every service on its card.
Try itA business with a mobile service and Trips Booster can choose Trips under Default Page on Load in All Settings, so the whole team starts the day on the run.
Try itTick Skip for this customer, then choose Yes to keep that booking Pending until the deposit is paid, or No to book it with no deposit and no hold. Nothing is charged now either way.
Try itSell a small priced bundle on top of a membership, such as a Saturday group walk once a week, without a second membership. Build it in the plan builder by choosing An extra members add to their membership under What are you creating?, then add it from the customer's Wallet tab under Membership Plans with Add an extra. It bills as a second line on the same subscription, covers the membership's pets, and pauses or ends with the membership. Members see the extra on their membership in the Pet Owner App.
Try itSell a customer more than one package at once from the Packages tab on their profile. Add each pack under Selected packs with how many of each, up to 10 different packs, and take it by card on file, card reader, payment link, bank transfer or cash. It is one charge and one receipt, and each pack still lands as its own purchase with its own credits. Pet owners can pick several packs in one checkout in the Pet Owner App too.
Try itTag a pet attribute or a custom field with Shows when, such as Feeding, Medication, Handling or Check-in, and give it a Care level of Major care or Minor care. Each moment then shows what matters to it: checking a pet in lists the red and amber notes tagged Check-in and the medication forms still to fill today, and the round, the pen sheet and the fill dialogs show the feeding and medication notes. Add Who may collect on a customer's Details tab, and your team sees those people on Confirm Check-out beside the belongings to return.
Try itStart a new message on Messages to a customer who has a second phone and choose who it goes to: the main mobile, or the second number under its label, such as 2nd pet parent. Customer search finds a customer by their second number too.
Try itChoose Booked on a day in Bulk Send and message everyone booked for today, tomorrow or a range of days, such as a closure notice or a heatwave reminder. Stays that cover the day are included, and cancelled bookings and no-shows are left out.
Try itWhen a client picks an add-on that adds time, your booking form offers only the times where the extra minutes fit after the main service, counting the room and the team member. When no time on the day fits, it says so and offers to book without the add-on.
Try itWhen a client who has been to you before makes a new booking, its confirmation in the Pet Owner App asks them to review you on Google, and copies a suggested review for them to paste and edit. A first-time client sees the same ask after their first paid visit.
See how it worksChoose Active on the Team Members, Resources, Services or Service Categories picker on the calendar, and the columns follow the period on screen: move to another day or week and the calendar picks the ones active in it. Tick a column by hand and the picker switches to Custom.
Try itThe abandoned booking card in Mission Control names the step a client reached beside the count, such as 4/7 Pets & Services, and the first step reads Phone verified, so you know they got through the phone code before you follow up.
Try itUnder Settings, Branding, choose Smart upload to add one logo and let Petboost make the square and horizontal formats, or Upload each format to add the square and horizontal logos yourself, each as a PNG, an SVG or both.
Try itWhen none of a team member's or resource's sessions take a service, the service row on the booking form says so, with Add to sessions to open their working hours, or Link service when the service is not linked to them yet. The Schedules & Sessions health check flags the same gap.
Try itSelect Simulate a Booking from the Customers & Pets menu and choose the pet, and the booking simulation opens on their profile, so you see your booking page as that customer does. Nothing is booked.
Try itActivate Call Catcher under Settings, SMS, and calls to your Petboost number ring your own phone. Before you answer you hear who is calling, such as a client's name and their first pet, and the caller only ever sees your Petboost number. A call nobody takes, or one outside your opening hours, hears your greeting: press 1 for a text with your booking link, or 2 to leave a voicemail.
Try itWith Call Catcher on, Messages becomes Messages & Calls. Switch to Calls for the call log down the side, with voicemails, and a keypad that calls out from your Petboost number, ringing your own phone first. Set when calls ring through under Call Opening Hours.
Try itSelect your business number in the header for New SMS, New Bulk Send or Messages, and with Call Catcher on, New Call and Call Opening Hours. A dot beside the number shows whether calling is online.
Try itEach card payment in a customer's Wallet activity shows On their statement with the words their bank statement will show, and names what it paid for, such as a package, a membership or a sale. Pet owners see the same in their wallet.
Try itUpdate existing bookings from a service's Times customers see card, and each booking whose only change is its window logs Times customers see updated in its activity log.
Try itChoose Pools under Credit Allocation and give each group of services in a package its own balance, such as 10 credits for daycare or boarding and 5 for grooming. A booking for any service in a pool spends that pool only. It sits beside Shared pool and Per service, works on a package you have already saved, and a customer card shows the credits left in each pool.
Try itAdd a protocol for each vaccine you track under Structured vaccination records in Policies & Paperwork, or start from the Australian starter set. Petboost works out each certificate's Next due date from it, reminds clients on that vaccine's own days, and lets a newer vaccine stand in for the ones it replaces, such as a C5 for a C3. A service can require specific vaccinations, so a pet without them cannot book it.
Try itThe receipt PDF and email list each payment on a booking in date order, the deposit, split payments, Pay on Arrival and refunds, with the card, wallet or method that paid each one, the total paid and what is still to pay. Pet owners see the same list on their booking and can download a receipt for what they have paid so far.
Try itTick Skip for this customer under Choose how to take on the booking form, and that one appointment or stay is booked with no deposit and no Pending hold. The full price stays on the invoice, and the service still asks for a deposit next time.
Try itSwitch on Only send on a customer's first appointment under Custom Messages, and your pre-appointment message goes out with the confirmation and reminder for a customer's first booking with you and is left off every booking after it.
Try itOn Bulk Edit for services and for pets, a cell Petboost would refuse has a red outline with the reason, such as A service needs a name, and a changed cell shows what it was. Drag the handle in a cell's corner down to copy it into the rows below. Cells that do not publish stay on the grid to fix.
Try itSwitch a line's discount between % off and $ off on the appointment invoice and on a new sale. $ takes exact dollars off the whole line, and the printed invoice shows the discount as you set it, such as 15% or $10.00.
Try itWhen a customer with no card on file still owes money on a salon or facility booking, leave Include payment link on and the ready-for-pick-up text carries the link, so they get one text instead of two.
Try itSelect Simulate a new client on the booking flow preview, or on the setup checklist during your trial, and your booking page opens in a new tab as a brand-new client sees it, from sign-up to the forms they must fill before booking. Nothing is saved, sent or tracked, any phone number works, and the texts they would get pop up on screen.
Try itSee every pet in house at each round of the day, with the team form to fill for each one and the day's tasks beside them, on a tablet or phone. Set your rounds once, such as Breakfast and Dinner, turn the extras on a stay into tasks your team can claim, and print the pen sheet. Pets not eating and doses missed show in Attention Required on Mission Control.
On a stay, select When beside an extra, tick the days it is delivered, each at a round, a time or Any time, then Schedule. The line reads such as 3 visits, Breakfast, and on each day the extra is a task on Rounds & Tasks marked as a paid extra. A stay opens on Overview, with Rounds & reports for yesterday, today and tomorrow and a tab for every day, and the Stay rounds view on Mission Control shows one card per stay in, with that day's rounds to tick.
Try itEach team member opens Me to My day: their own rounds and tasks for today, in the same buckets as Rounds & Tasks, with Start round and Add task. It is where a phone opens on a day they have work, and Rounds & Tasks filters to Just me or any team member.
Try itA booking's tasks show as a checklist badge with how many are done on its calendar card, its Mission Control card and the Me run sheet: grey while open, green when all are done, amber when one is overdue. The hover card lists the first three, the Mission Control quick menu ticks them, and the booking's Tasks card lists every task by day. Tick a task with one tap on the pet's photo.
Try itAdd a task for the business itself, such as Clean the cattery, with Add task on Rounds & Tasks. Repeat it every day, every few days, a few days after it is last done or every few hours from a first time, with an optional Until date. A business task shows on the calendar at its time and never takes a slot.
Try itSet your rounds, feeding alerts and the stay summary under Settings, Rounds, and your task rules and which extras become tasks under Settings, Tasks. An extra becomes a task only once you choose how it is Delivered as, such as Once per day or Times a day.
Try itWhen a stay is checked out, the client's booking carries one summary of it: the team form answers they can see, day by day, the photos, the weight on arrival and on the day they go home, and the extras delivered. It never shows a price. Switch it off under Stay summary in Settings, Rounds.
Try itSet a plan's Length to Fixed term, then it ends, choose the number of payments, and each membership stops billing after the last one. The plan card, the terms and checkout show how many payments it runs for and the end date, the member is emailed before the last payment, and a finished term reads Completed in reporting. It suits a programme with a set length, such as a puppy course or a rehab block.
Try itSwitch on Ask who to text at each pick-up and drop-off under Your van and stops, and marking a stop asks whether to text the main mobile, the second phone, both, or nobody when the customer is home and saw you. On our way can go to both phones too, and texts to a second phone sit outside the main mobile's five a day.
Try itWhile you drop off one group, Up next in Trips suggests collecting a dog from your next walk who lives close to the drop-off you are heading to. Choose to collect them next and the dog's owner hears you are on the way when you mark that drop-off. Nobody's booking changes, and any dog from a later group can be picked with Collect Next, On the Way.
Try itSwitch on Say how many minutes away under Your van and stops, and the on our way text ends with a line such as About 10 minutes away. The minutes are the drive to the dog you are heading to, with live traffic.
Try itOn a booking with Pay on Arrival, choose Check in, pay at the end to check the pet in and leave that amount on the bill for the end of the visit. It sits beside the usual check-in on the booking and in Mission Control.
Try itA payment link you send opens a checkout page with your business name, logo and button colour, or Petboost's where you have none. A link already paid says Already paid, one you replaced or cancelled says This payment link has closed, and if the page cannot load your client sees This payment page did not open and can try again.
Try itConnect Stripe during setup and the business details Petboost already holds are filled in for you, and a new Stripe account pays out every day. When your payouts run on another schedule, the payouts page in Settings says so under Get paid every day, with Change in Stripe.
Try itAdd Petboost to your phone's home screen, then press and hold its icon to jump straight to Mission Control, Messages or Customers & Pets. Cmd-click or Ctrl-click a button that opens a page and it opens in a new tab.
See how it worksShow a payment link as a QR code on your screen for the customer to scan, and the panel marks it paid the moment they pay.
Try itChecking a pet in from its booking shows its quick notes and the booking's internal notes, closed under Internal notes, so your team has them at the hand-over.
Try itEdit the latest note on a pet or owner timeline when you wrote it, and on a pet note, change who can see it.
Try itA member's plan in the Pet Owner App says which days their week runs, and that unused visits do not carry over.
See how it worksBook the grooms, walks and training sessions that happen during a stay as appointments linked to it, planned day by day from the stay form. Owners book them too, from Book during this stay in the Pet Owner App.
Try itOwners booking a stay see a month calendar with the price under each day, nightly or by the day as the stay is charged, and Full on days with no room.
Try itSearching Mission Control narrows the stay columns too, and highlights the matching pet and owner names on each card.
Try itWhen you or a client pick dates the pet is already booked on, Petboost offers to put package credits on those bookings: Magic Apply Credits for your team, Package Credits Available for clients.
Try itFilter a bulk text by pet birthday month to send a birthday offer to the right owners.
Try itText card update appears on an expiring card when a booking or membership will be charged after it expires.
Try itSet your cancellation fee as a fixed dollar amount per booking, or as a percentage, for the whole business or for each service.
Try itWhen you take payment for an appointment from a customer with no email on file, Petboost asks for one so their receipt can be emailed. Skip it if they would rather not.
Try itWhen every team member and resource is blocked out on a day, select Show as Closed to mark those dates closed on your booking page.
Try itAdd bulk text filters one at a time, and each choice shows how many customers it would reach. A customer has to match every filter, and when nobody does, each filter shows how many it keeps on its own.
Try itWhen a package credit covers only part of a visit, checking it out from Mission Control says Balance still to take and points you to Edit pricing & items to collect the rest.
Try itCheck a pet in on a day other than the one it is booked for and Petboost asks Check in early? with when it is scheduled. Check in now starts the appointment, and you can undo it until you check out.
Try itOn Service Categories, move a service to another category with Move Service, and open any service from the list to edit it.
Try itBuild forms for your team to fill in on the appointment, for each pet and each day of a stay, up to 12 times a day or When needed. Mark a form as visible to the client and that day's answers show on their booking, and are emailed to them when the team member chooses to send it, unless the client has turned off appointment update emails. Mission Control and the run sheet show how many forms are due.
Try itStart a team form from a template such as the Daily stay log, Medication given or a SOAP note, and add Scale, Checklist and Photos questions.
Try itOpen any service or product to see how many sold over a period, the revenue and who bought it, counting counter sales and booking lines, with a CSV export.
Try itMove a package credit from a later booking onto the visit you have open in one tap. Bookings your team makes take an available credit automatically.
Try itBlocking time for several team members or resources at once names who is being blocked, and a block across several days reads as one block from the From Time on the first day to the To Time on the last.
Try itTell Petboost you have no fixed address in your business profile, and your booking page leaves the address off.
Try itPrint Day Run Sheet opens a dialog where you pick the layout, whether to include a cover, and which details print on each card. Choose One card per page or Compressed, then tick what your team needs, from pet photos and owner phone to grooming preferences and the last visit. The same choices set what the daily run sheet email and PDF include, and you can print it for chosen team members, resources, services or categories.
Try itSettings, Notifications lists each message under the switch that sends it, and every row says who receives it: To you, To your customer or To your team.
Try itAdd your own fields to services under Service Fields on Fields & Forms, such as the room or what to bring, and fill them in on each service's Fields & Forms tab. Mark one Pet Owner & Business and the client reads it on their booking for that service, under Details for this booking.
Try itSwitch Courses to Graduates to see every pet that has finished a course or rolling class. Filter by date, course, breed or card on file, and copy their owners' contact details for the next level.
Try itSee what happened to each email and text sent about an appointment: delivered, opened, link clicked, bounced or marked as spam, on that appointment's activity log. A customer whose email address or mobile is failing gets a badge on their profile.
Try itClients booking online with you for the first time can say how they heard about you. The Marketing tab counts that booking under their answer, marked (client said), in place of the link they came from.
Try itYour Overview shows your rebook rate, self-service booking rate, add-on revenue and the deposits kept on no-shows.
Try itSet a deposit, Pre-pay in Full or Pay on Arrival for one customer on their Settings & Overrides tab, and it applies ahead of the service and business setting.
Try itAdd fields to a course or lesson and mark the ones owners should see. They appear on the owner's course booking.
Try itHide prices on a shared front-desk screen, and sort the Pending confirmation list by Booked Earliest or Booked Latest.
Try itShow declined bookings on the calendar when you want them, and hide them when you do not.
Try itExport the customers who have a future visit but no card on file, or who have not signed an agreement.
Try itSet the same-family sibling limit across many resources or team members in one bulk update.
Try itA customer custom field with emergency in its name, such as Emergency contact, shows in the appointment's Emergency Contacts beside the vet and the backup contact.
Try itGrazi's page guides sit in a row of tiles you scroll across in the panel.
See how it worksCheck in a walk-in from Mission Control in one flow. Pick the customer and pet, or create them on the spot, and they are booked in for right now.
Try itWhen your team books a visit with a deposit due, your client is asked to pay it from their saved card as soon as they open the Pet Owner App.
Try itEvery card and terms request you send is recorded on the owner's timeline, and every vaccination request on the pet's, so you can see what was asked and when.
Try itAdd Phone and Email fields to your profile custom fields and your forms.
Try itAssign services from one list grouped by category, with search and select all, wherever you set up team members, resources and shifts.
Try itTap a team member or resource's date header on the calendar to change that day's session, as a one-off or as the usual weekday from then on.
Try itUpload the whole day's photos at once from Bulk Photos in Mission Control, tag the pets in each one, and every photo is saved onto the right appointment.
Try itGive a package an optional Credit expiry: Never, Must be booked before the expiry date, or Appointment must happen before the expiry date, with a window in weeks. Each purchase gets its own date, which your team can change, extend by 2 or 4 weeks, or set to Never expires from the customer's Packages tab.
Try itYour clients choose what a new venue sees about their pet and download it as a PDF passport from the Pet Owner App, with their vaccination certificates attached.
See how it worksTap a pet's name on a Mission Control card to open its profile.
Try itSet your public holiday, weekend and date-range rates in one Holiday & weekend rates card under Pricing & Payments.
Try itOn a saved booking, Edit prices on the booking form opens its invoice lines, so a price you change saves to the bill the customer pays. Save or undo your other changes first.
Try itRecord which pets get on and which must be kept apart. A foe set to Keep apart is blocked from the same room or team member at an overlapping time, and your team can book anyway, with a Keep apart warning on both bookings. Friends get a Put together suggestion. See and edit every pairing in one list on Pet Attributes & Rules.
Try itGroup your transaction ledger by payment method, transaction type, pet owner or payment status, and filter it down to the payments you want.
Try itText a quick sale's payment link to your client again, straight from the transaction ledger.
Try itA client with several bookings next week gets one Friday email that lists them all.
Try itSend one bulk text to every client with an upcoming booking who has not agreed to your terms or waiver, with their agreement link included.
Try itOwners read a lesson's notes and open PDF homework or handouts on their appointment before the lesson.
See how it worksWhy No Availability? tells you, in plain words, when your booking notice is what hides the times a client asked about.
Try itThe booking preview on a service's Duration & Timing tab starts at a time the service can be booked, on a day a team member works it, and shows it under Starts at.
Try itGive a session a label in Schedules & Sessions, such as Morning drop-off, and the available times on your booking form and in the Pet Owner App show the label instead of a start time.
Try itTake the full payment at drop-off on a visit with more than 30 minutes still to run and the pet stays checked in: the receipt goes with the payment and check-out settles the booking. Every check-in button names the amount it takes, and a Pay on Arrival card payment the card issuer has not confirmed shows Pay on Arrival not confirmed on the booking and in Attention Required.
Try itYour clients see Full on any day your capacity is used up, and tapping it tells them the day is fully booked.
Try itAssign a team member or resource who is not set up for the service, whose session list leaves it out, or a pet outside the weight, age or trait rules on their session, and the booking form says why in one line under the service. Link service or Add to sessions opens the page that fixes it in a new tab.
Try itChoose Email, SMS or Do silently when you publish visit notes, and Petboost remembers your choice on that device for next time.
Try itRecord what a pet arrives with on a stay, daycare or boarding booking with Add belongings, from the calendar's right-click menu, the quick menu or Mission Control. Tick leads, bedding, food or medication, add your own items, and note a bin or hook number. Belongings save on the visit, apart from check-in, and Confirm Check-out lists them to return.
Try itChoose One card per page when you print the run sheet, and each booking prints on its own page, in type you can read from a few metres away.
Try itTurn on Afterpay and Zip under Pricing & Payments, switch them on in Stripe, and your clients can pay a payment link in instalments.
Try itPick other resources under Also blocks in course setup, and every lesson holds them as well.
Try itClients without a membership see a members-only service on your booking page, marked Members Only with what they need to book it.
Try itYour clients open Tools & Guides in the Pet Owner App and use the pet calculators there, such as a dog's age in human years, where a puppy sits against its breed's adult weight range, how much food to give, whether chocolate or another food is toxic, the dates for a puppy's vaccinations and the yearly cost of grooming, boarding and daycare.
See how it worksSwitch on Photo messages under Settings, SMS, and attach up to 10 photos or PDFs to one text from Messages, with the photos your clients send you showing in the conversation. Photo messages need your dedicated Petboost number, and each photo or PDF uses the SMS credits shown beside the switch before you turn it on.
Try itSee where each extra and product was added, from each step of the booking form, the client's appointment or report card, or by your team before, on or after the visit, on Today, This Week and Overview.
Try itOpen a new site without starting from scratch. In Locations HQ, select Copy setup to another location, choose where to copy from and to, and tick Brand, Settings, Team, Resources, Categories, Services, Packages, Memberships or Customers. Choose Create missing or Update existing, check the review, then Confirm. Appointments, message threads and diary notes stay where they are.
Try itOnce 2 of your locations have a live booking page, your organisation gets a public group page listing every location, each linking to its own booking page. Copy its link or short link from the Group page card in Locations HQ, and select Edit group page to change the group name, tagline and headings.
Try itStraight after buying a package in the Pet Owner App, your clients can put its credits on bookings they already have.
See how it worksDate custom fields, the date fields on your booking form and the availability simulator all open the same Petboost date picker.
Try itThe course list stays the default. Switch to Timeline for a day-by-day grid of every fixed course lesson and rolling class session. Drag a lesson to a new date to move it with everyone enrolled. Click a rolling class session to enrol a pet, reschedule it with or without telling customers, or remove it. Switch between Week, 2 Weeks and Month, or filter to Fixed Courses or Rolling Classes.
Try itPick the Card style in Available Times Studio for a white panel on your brand colour, with your photo, a headline, the date and your open times as pills. Drag the preview to reposition the photo.
Try itA member brought across from your previous system keeps their benefits while they add a card, and their membership says until when and when the first charge is. Once a card is on file, select Activate membership to start them, or it activates on its own when the grace period ends.
Try itLet clients pay a Pre-pay in Full deposit with a card they choose not to keep on file. For a package sold online, switch on Let clients pay online without saving a card on that package. Save this card for future bookings stays there for clients who want it.
Try itPick the days of the week a stay can check in and check out on. Open a Stay service, go to Duration & Timing, and choose the days under On which days? in Check-in & Check-out Windows. Pet owners booking online see only those days, and with no day picked any day works.
Try itRun a full day session and shorter sessions over the same hours on one team member or resource, each limited to its own services. Turn on Runs at the same time as another session under Advanced options, then choose the services for each. Bookings from both count towards the same Pets at a time, and the calendar session overlay lists which pets can book and any attendance cap.
Try itAdd a Description benefit to a membership plan for perks like priority booking or a birthday treat. It appears on the plan and the member's card without changing a price or setting a limit. Choose Description when you select Add benefit.
Try itUnder Public details on Your Booking Page, switch off Email, Phone, Address or any other detail and it stays off the page and out of what search engines read. Hiding the address also keeps it out of search results and the Petboost directory.
Try itOne date range can charge different amounts to different services, such as boarding and homestay over the same school holidays. In Add Special Dates, turn on Special pricing, select Add a different rate and choose the services each rate applies to. A service on no rate keeps its usual price.
Try itWhen you add a session, turn on Special date only to run it on certain dates, then choose Keep the normal day and add this session, or Only this session on these dates. The preview shows which normal sessions stay and which are replaced.
Try itOn your phone, Share post offers Save to camera roll or Post to Instagram. Use Zoom to fit the whole pet, drag the photo to frame it, and reorder photos for the grid.
Try itFilter Customers & Pets by Online Booking: All, Blocked or Not blocked.
Try itCreate a booking for a date that has passed and Petboost first lists what pressing Create will do: whether a deposit is charged, which messages go to the customer and which automations run. Confirm with Create Past Appointment or Create Past Stay.
Try itTake an appointment invoice, a quick sale or a package purchase in parts. Select Split this payment, enter the Amount to pay now, and take the rest later by card, cash or bank transfer, or from a second person. Each part shows under Paid so far with the Balance due, and Remove payment takes one off. Package credits are added once the purchase is paid in full.
Try itPick one or more team members from the All team menu on Messages and the list shows only conversations where they typed a reply. Team members who have left still appear, so you can find an old conversation by who handled it. It works alongside Hide automated, and Clear filter shows everyone again.
Try itEach appointment shows whether the pet's next visit is booked. Next shows the date, Not rebooked or Partly rebooked shows who still needs one, and the popover lists each pet's next booking.
Try itTurn on Pay on Arrival under Deposits & Pay on Arrival and a set share of each booking is taken when the pet is checked in, from Full balance (100%) down to 5%. It comes from a card hold or the saved card, or the booking shows the amount for your team to take by cash, bank transfer or EFTPOS. Set a different amount per service, or Off for this service, and customers see what is due at check-in before they book.
Try itDecide who can book a service online. In the service's Booking Settings, under Who can book online, choose Packages and memberships only, then tick Packages, Memberships or both. Customers book it with a package credit or a membership that covers it, and your team can still book it for anyone.
Try itTurn on Add extra time with this add-on and set the Extra time, and those minutes go on top of the main service for the same team member and table. The calendar block grows to match, and the add-on shows Adds N min when you offer it. Leave it off and the add-on happens during the main service.
Try itThe Who's working card in the Mission Control day view lists who is rostered, with their hours and leave taken into account. Each person shows as On now, Starts later, Away or Finished, and it updates every minute.
Try itUntil check-out and payment, the report card shows Little Extras: the add-ons and products the owner can add to the visit, the same ones your booking offers. Preview report card shows you the same section.
Try itEach note you post on a pet's timeline can be Internal only or Customer-facing. A customer-facing note appears on the pet's timeline in the Pet Owner App, and editing or deleting it updates what the owner sees. Every note carries a badge so your team knows which is which, and notes start as internal.
Try itWhen a membership payment is declined, each visit it covers shows Membership payment failed with the amount and the plan, on the appointment, the invoice and the calendar and Mission Control cards. Select Retry payment, send Text card update, or Use full price for this visit. Owners see the same notice in their app with Retry payment.
Try itWhen a customer has a second phone, the pick-up, drop-off and running late texts under Quick SMS let you choose who gets them. Under Sending to, pick the main mobile or the second number by its label. The main mobile stays the default, and if a text cannot go to that number the message says why.
Try itThe booking summary in the Pet Owner App ends with a Good to know line: the notice you need, whether the booking is confirmed straight away or waits for you, your cancellation window and the address. The booking steps ask only for what each booking needs, and Care & Grooming Templates shows only to clients of a business that offers grooming.
See how it worksIn the Pet Owner App, a membership shows the one thing to do next: Book a visit, Activate once a card is added, or Retry payment when a payment failed. The wallet asks for a card with Add your card when one is needed.
See how it worksGroup the calendar by team member or resource and choose Fit to see every column on screen, or Scroll for wider columns. Your choice is remembered.
Try itWith no next visit booked, the report card's book again prompt names the date the pet is due and shows a bar from this visit to it. Set Rebooking Reminders to After a set number of weeks and the card says you recommend that gap; otherwise it uses the pet's average gap between visits. Book Again opens the booking form on that week. The date sends nothing.
Try itA photo tapped on the report card opens full screen and the rest follow, 5 seconds each, with a bar per photo. Owners tap the left third to go back and anywhere else to go on, swipe, or hold a finger down to pause, and it stops on the last photo. The card follows the phone's reduce motion setting, and with it on, the story waits for a tap. Save on the gallery still saves them all.
Try itWhen a package or membership charge in a customer's Wallet activity was declined, Retry payment sits on that row and charges the card on file again.
Try itChange the location on an appointment and choose Send notification to text the customer the new address, or Update silently to change it without a message.
Try itA plan that needs a service done first, such as an assessment, shows Not eligible for this plan in the Pet Owner App and names the service to complete first, until the pet has finished it.
See how it worksOn a new stay, choose Magic Match for the room or team member and Petboost picks one that is free for every night. For a household with several pets it tries one room first, then the pets' own rooms.
Try itOn a new appointment, the Last badge beside each pet shows what they had at their last visit. Select Book Same and those services fill the booking.
Try itTurn on Text the customer: picked up on a mobile service's Notifications tab and the owner gets a text the moment Trips marks their stop picked up. Edit the wording under Wording: picked up, or keep the default: your team member's name has picked up the pet.
Try itReorder stops at any time in Trips, on the List and within a walk on the Board, even with Just me or another filter on. Drop-offs run in the reverse of the order dogs were picked up, shown as Reverse of pick-ups, and Back to booked order puts the plan back. Each stop menu offers the next job: Mark as Picked Up, Text On Our Way or Mark as Dropped Off.
Try itPick which details an appointment card shows and in what order: pet photo, care flags, tags, add-ons, notes, package, membership, birthday, vaccination, service, team member, resource, time, breed, owner and more. Pet name and status always stay. One layout drives the calendar and Mission Control, with a live preview of each, and Reset to Default puts it back. Open Card content from the calendar or Mission Control display options.
Try itGroup the calendar by resource and each column header can show pets at a time, how full the resource is and the hours booked against its open hours. Show session overlay marks each working session on a resource or team member column with how full it is, and a tap on it starts an appointment in that session. Turn each one on in the Group By options. The header figures show for team members who can open Reporting.
Try itClients can attach a PDF to the notes on their online booking, and you can attach a PDF alongside photos on a pet grooming preference.
See how it worksExtended Stay Discounts work on Stays priced by Number of nights or Number of days, not only Duration-based. The tier a stay reaches prices every night or day of it, so a 14 to 55 days tier at $81 prices a 19-day stay at $81 a day. Switching the pricing mode keeps your tiers, and the booking form, the stay timeline and the invoice all price them the same way.
Try itEdit the questions at the bottom of your booking page from the FAQ section of the visual editor. Add your own under Your questions, reword any of the Suggested questions, or hide a question or a whole group with Show. A question containing a phone number is marked Won't show and stays off your public page, and Use our wording puts a suggested question back.
Try itSet your booking page title and description under Your Booking Page, Advanced options. The title is the link in Google results, on the browser tab and in shared links, and the description is the line underneath. A search result preview shows how it will read as you type. Leave either blank and Petboost writes it from your main service category, suburb and business name.
Try itWrite a service's on our way and dropped off texts with the tag chips from Bulk send. Pick Pet Name, is / are or Team Member Name and each customer's text fills in for them.
Try itA message you or a team member types in a conversation carries the sender name on the bubble, in the same style as the label on automated texts, so everyone on the team can see who replied.
Try itAdd a File Upload field to any form and your clients can attach a photo or a document when they fill it in, for example a vaccination certificate or a picture of the coat. The response shows the attachment as a named link that opens the file.
Try itA quick sale or a package purchase that is waiting on payment appears in Needs attention on Mission Control, with the amount and the day you requested it. Resend the link, copy it, mark it as paid or cancel it from the card.
Try itBuilding a membership plan, the Pets & Households step comes after Benefits and asks one question with three answers: One price for all their pets, Extra pets cost more, or Only for households with 2+ pets. Building a group of plans, What do the plans vary by? sets up a household ladder that scales from the one-dog plan.
Try itType in Find a setting at the top of Settings to go straight to the right card, for example opening hours. Under a switch, the badge now says how many services use their own setting and will not follow your change, and the message after you publish says how many kept it. Notifications names the three things that can override its switches. On Your Booking Page, the Show switches, Most booked included, sit above Advanced options.
Try itWhen a booking has more than one service, Which times we suggest first decides what your booking page offers at the top. Tightest booking, the default, leads with the shortest overall visit, so a groom sits inside a daycare day. Soonest start leads with the earliest start. Every time stays bookable either way.
Try itSelect Reactivate on a cancelled member to start them again on the same plan. With no card on file, Text them to add a card sends the owner a link. Each row on the members list shows Card On File, Card Expiring Soon or No Card On File.
Try itWhen a member picks a date their membership does not cover, the booking form says so, shows what that date costs, and offers Move to the first covered day or Keep this date. Pack credit and membership allowance show as separate balances.
Try itFilter a customer's, team member's or resource's appointments by Booked by: Pet owner or Business. Pet owners get the same filter on their own appointments.
Try itChange Times customers see on a service, then select Update those bookings to apply it to upcoming bookings already in the diary. Tick Include recurring series to cover repeat bookings, and choose whether each customer gets an updated confirmation.
Try itUp next moves to the next dog the moment you mark one picked up, works through a whole group, then switches to the drop-offs. Drop-offs start as the reverse of your pick-ups, last collected first home, and Magic Optimise on the return run starts from the park. Trips can also text customers as you go: on our way to collect, and dropped off safely, each switched on per service and off until you turn it on. Write the sentence yourself if ours does not sound like you.
Try itStops that share a booked start and end, or match a named session such as Morning Group, show as one walk with its own stop numbers. Group the list by team member, resource or suburb, then by Session or Start time. Set a park after each group and Magic Optimise plans the route through it. Choose One run under Walks to see every stop as one list.
Try itVoid a completed cash, bank transfer or EFTPOS quick sale with Void Sale on the customer's Sales tab or in the transaction summary on Reporting. The sale comes out of sales history and your reporting totals.
Try itOpen any of a pet's lesson appointments and choose Cancel Enrolment under Manage to take them off the course.
Try itA pet's and owner's filled custom fields show on the appointment as Pet details and Owner details, and in the Mission Control quick menu. Show empty fields lists the ones still blank.
Try itYour day's run sheet lands in your business inbox at 6:30am local time, with every active appointment. A one-line text is optional and off by default. Email is on unless you switch it off in Settings, Notifications. Nothing is sent on a day with no bookings.
Try itReporting shows the share of appointments that carry an extra, which extras sold and what they earned. Add-on attach by service breaks it down by the service each extra sat beside, and the appointments deep dive filters by add-on.
Try itUndo Check Out on a Ready to Pay appointment returns it to the status it held before check out. It sits on the appointment, the Scheduler right-click menu and the Mission Control card.
Try itOpen Sort & Group on Customers & Pets to group the list by Owner, Animal type, Membership or Card on file, then sort by Pet name, Date added, Last updated, Next appointment, Total spend or Average spend / month.
Try itOpen a booking with a card hold and select Release hold on the pre-authorisation alert. Confirm on Release pre-authorisation?, or choose Keep hold to leave it in place.
Try itIn the availability checker, a blocked team member or room names the booking in the way, with its time and any padding, and says when the next start is free, including when a shift ends. Pet owners never see these names.
Try itOn a recurring series, an extra included in a membership is redeemed on each visit that still has allowance, and the other visits pay the usual price. A prepaid series does not redeem member extras.
Try itAfter you complete a visit, if the pet already has another booking, the follow-up prompt says their next visit is booked, gives the date, and opens it with View booking.
Try itText an owner when their pet is due back, worked out from that pet's own visit history or after a set number of weeks. Write the message, override it per service, and a pet is never messaged twice inside 30 days. Rebooking Reminders is off until you turn it on in Settings, Notifications, needs a dedicated number, and each text uses SMS credits.
Try itMagic Optimise keeps each stop with an exact booked time where it is and reorders only the stops with a window. Stops booked for the same time, like four pick-ups at 8:00, go in drive order among themselves. Trips opens on Up next, with the stop to head to, when you will get there and the button to mark it picked up. On a day with more than one driver, Magic Optimise and the Google Maps button ask whose run to plan instead of greying out. Trips also asks once how long you spend at each stop, and warns when you would reach a stop early as well as late. Planning a run never messages your customers.
Try itPick a future billing day and Schedule pause books the pause to start then. The member shows Pause scheduled until it begins, and Cancel scheduled pause takes it off. Your team can pause past the plan limit after a warning; a member pausing their own membership stays within it.
Try itUnder Add-on Pairing, turn on Only Show With Certain Services and pick the services the add-on belongs with. On your booking page it appears once one of those services is chosen for that pet. Your team sees every add-on, and an add-on with no pairing shows with any service.
Try itEnrol someone with a future start date and book their visits on or after that date at the member price straight away. Visits before the start date stay at the standard price.
Try itVaccination expiry texts and emails carry a link that opens the owner's vaccination upload. Quick Export: Vaccinations on Customers & Pets downloads every certificate with its dates and a Status column. Turn on Ask for missing certificate dates to ask once when a certificate has no dates.
Try itDrag global and custom service categories into one order under Service Categories. The first global category leads your booking page title and link preview.
Try itOn the booking calendar a day with few slots left is dark orange, and a day with none is red.
Try itYour booking page carries a Most booked carousel of your busiest services, sitting above the category tabs. Turn it on or off under Services on Settings, Your Booking Page, and the same switch sits in the visual editor.
Try itThe services bulk edit grid has a toolbar. Build filter conditions joined by and or or, group the rows by a field, sort on any field, and tick which columns to show. The view you leave it in is the view you come back to on that device.
Try itMission Control carries a Collected and Earned switch. Collected puts a payment on the day it was taken. Earned spreads a booking over the units it covers, so a five night stay lands a fifth on each night. The choice follows you around the dashboard and stays on that device.
Try itSet minimum pets on a membership plan or a package and only owners with that many active pets can join or buy it. Price a two-dog tier beside your single-pet one, and Make the 2-dog version clones a plan or package with the caps, quantity and price scaled for you. An owner under the size sees why on the plan, and staff see the same reason when they enrol someone. Balances and allowances stay shared across the household.
Try itAbandoned bookings, unfinished bookings, draft reviews and the Health Board carry a New client or Existing client badge, so you can see who you are chasing without opening the record.
Try itPrice an add-on at zero and it shows on the booking form marked Free, with its usual price struck through beside it, so the customer sees what it is worth. The customer taps to add it.
Try itA pause runs in whole billing cycles. Max days per pause on the plan sets the longest pause and can be no shorter than one cycle, and the terms you generate say one full cycle is the minimum.
Try itWebsite embed sits in the Settings header beside the website button tools. Open it to copy the snippet that puts your booking form on your own site.
Try itOwners can save the visit photos from the report card. Save sits on the gallery. On a phone it opens the share sheet. On a computer it downloads a zip. If a file cannot be fetched, the toast says how many saved.
Try itDuring a trial the top banner shows Pro, Flex and Max side by side with Choose on each. After the trial it offers Continue with Pro or Choose a plan. Paying subscribers never see it.
Try itWhen staff create a booking that needs a deposit, pick how it is taken. Card on file is the default, and cash, bank transfer, card reader, a secure payment link, other EFTPOS and a card request by text all sit beside it. A pending booking confirms when the invoice comes to zero or when you waive the hold.
Try itA pet owner can mark their own pet as passed away from the pet owner app. Petboost keeps the date, takes the pet out of booking, holds the phone number, and leaves the record there to restore.
Try itSave a change to an owner address and Petboost offers to put it on their upcoming mobile appointments. Show upcoming visits lists them, and Update writes the new address across the lot.
Try itTurn this visit's report-card photos into a branded Instagram image with the pet's name on the tile. Open the appointment, tap Visit post, pick the photos, turn on We have permission to share this pet, then Download PNG or Save all. Copy caption pastes the booking page and your business phone under the post. Petboost does not post it for you.
Try itWhen to collect on a form has a third option, Send manually. Nothing goes out when a booking is made. Use Send from the client profile when you want that person to get the form. Send after booking and Required before booking stay as they were.
Try itWatch the recording of a booking a pet owner started and left. Open Billing, Plan & Power-Ups, activate Booking X-Ray Booster, then tap X-Ray this booking on the Abandoned Booking card. Fifteen views a month, A$19.
Try itThe Pre-Appointment Message can sit on confirmation and reminder texts as well as email. Open Settings, Notifications, write the note, and turn on Also add to confirmation and reminder texts. The switch stays off until you turn it on.
Try itPaid invoices download as a PDF from the owner profile in the business app and from the pet owner wallet. Open the profile, then Download invoices.
Try itA yes to a confirmation request marks the thread read. A cancellation reply stars it. Hide automated keeps system texts out of the open conversation, and a draft stays on that thread if you leave and come back.
Try itThe Health Board puts abandoned bookings in Abandoned (New) and Abandoned (Existing), so a first-time drop-off and a returning client who left sit in different columns. Open Marketing, Health Board.
Try itEvery configuration screen is split in two. What a business needs to sell the thing is on screen when you arrive; the rest sits behind one Advanced options switch with a line telling you exactly what is inside, so you can decide not to open it. Duration and Timing went from twelve visible fields to two. Advanced does not mean big: a solo walker taking two siblings from one household, a single-groomer salon refusing dogs over 20kg after midday, and a mobile walker limited to certain breeds and suburbs all live down there. The switch remembers your choice, shows a count of what you have set, and opens itself whenever you have already configured something inside, so nothing you set is ever hidden from you. Turning it off only hides fields, it never changes them. Your bank details, holiday rates and booking warnings stay visible.
Try itWhen you save a number another owner already has, Find them and Open profile take you to that profile. Search also matches the secondary phone.
Try itTrips turns a day of mobile appointments into a sequenced run: Board, List and Map views, Magic Optimise for up to 25 stops, route preferences for your van's height, width and weight, arrival times from live traffic, a Google Maps hand-off, and an ATO vehicle log book as CSV or PDF. The run order, your route preferences and your depot addresses now live on your account, so a run sequenced at the office reaches the driver's phone. Trips Booster is a paid add-on on Pro, Flex and Max, included on Enterprise.
Try itQuick Estimate is the weight range buttons above the services on your listing page. Find it under Services on Settings, Your Booking Page and hide it on its own. The Services section stays where it is.
Try itThe last visit and next visit on the appointment ribbon are links. Click either one to open that appointment and the charges on it.
Try itActivate Communications Booster, then complete the verification form in Settings, SMS with your legal business name, ABN, street address and one registration document. The card tracks where the review is up to. Reviews are usually decided within one to three business days, your Australian mobile number activates on approval, and Petboost emails the address on the form whichever way the review goes.
Try itCommand-click or Control-click cards on the scheduler to build a selection, and Shift-click to take a whole range between two cards. A bar appears with Accept, Decline, Check in, Cancel and No-show, and each one applies to everything you picked. Keyboard shortcuts cover the rest of the diary: d, w, m and t for the views, full stop for today, the arrow keys for the next period, slash for search, a to create and question mark for the full list.
Try itTwo sections you can add to your showcase page. Paste your Google Place ID under Settings, Branding and Reviews on Google carries your star rating and what people wrote. Add an Instagram section in the booking page editor and pin the posts you want people to see. Both rename, reorder and hide like any other section, and they appear once you fill them in.
Try itA Stay service can charge by calendar day as well as by night or by period. Daily counts the day they arrive and the day they leave, so a Friday to Sunday stay is three days. Choose it on the service, and the booking form, the stay timeline and the invoice all count it the same way.
Try itSettings, Notifications carries Email assigned team members. Switch it on and whoever is assigned to a service line gets an email when that booking is created, updated or cancelled. It is an account-level switch, so it does not appear on individual services or courses.
Try itSetup asks when you want to open. Tick Close the diary until go-live and every team member and resource carries a Closed until go-live block from today to that date, so an imported book cannot take a booking before you are ready. Your notifications and automations wait until you switch them on.
Try itOpen a pet attribute and choose the services it makes available and the services it rules out. The attributes page draws those as required and blocked badges, so a rule is readable without opening it. Course enrolment reads the same rules alongside capacity and attendance caps, and your team can override a block that an owner cannot.
Try itThe intake form, Friday reminder, pre-authorisation, payment declined and business copy messages each sit in Settings, Notifications with a switch and a preview. Open the preview to read the exact email or text a customer receives, with your branding on it.
Try itYour opening hours sit beside your business name at the top of the booking form, with a badge reading Open, Closing soon or Closed. It reads your business timezone, so somebody booking from another state sees your hours rather than theirs.
Try itBoth live in the Operations group in the main menu, beside the rest of the day-to-day setup, rather than under Settings & account.
Try itPick a date and the list includes everyone who has not booked since then, including people who have never had an appointment. Opted out starts off, so a tidy-up of imported clients is not blocked by Match both. Turn opted out on only when you want STOP replies in the same run.
Try itWhen a saved card is a month or a week from its printed expiry, and that owner still has a visit or a membership ahead of them, they get an email asking them to update it. You cannot switch that email off. Settings shows Email the customer: card expiry as a row that stays on. On Wallet, or on that day in Key Dates, Text card update sends them the same add-card link by SMS.
Try itSettings, Notifications, Intake Forms now has Email you: intake form submitted. It starts on, so a client finishing an intake form still emails your business address. Turn it off if that inbox is already too loud. A form your team fills in never sends this email. Type intake form in the search box if you do not see the section.
Try itOn an organisation with more than one location, Billing shows appointment counts and benefit copy across the whole organisation, not only the site you are logged into.
Try itA booking your team creates can land with the deposit still due. The appointment shows Deposit due and Take $X when they already have a card, or Send card request when they do not. Online self-serve still takes the deposit at booking, and a recurring series never takes one. On a course, a pet card reads Deposit Paid once it is in.
Try itOn a plan that bills a fixed weekday, you can start someone today even when today is not that weekday. The first payment, shown on the enrol screen, is the full week unless Smaller first payment is on for the plan, when it covers only the days until the next billing day. Their included benefits for that part-week are available in full either way, and every payment after that is the normal cycle price on the weekday. Collect first payment today on a future start is a full cycle, and a plan change is never prorated.
Try itSay the things people check before they hand over a dog. Add a short chip with an icon under Settings, Business Details, About, and it sits on your showcase page. Assign it to particular people instead and it lands on their team card, so a first-aid certificate or a breed specialism shows next to the person who holds it.
Try itA service can list more than one thing that has to come first, and now you say how they combine. Has completed any opens the service as soon as the pet has done one of them, so a local assessment or a bus assessment can both lead to boarding. Has completed all holds it until every one is done. The wording follows what counts as met, so a booked-only rule reads Has booked any.
Try itA membership plan can now count everyone over the same week while each member still pays from the day they joined. Pick Fixed benefit week, billed from their start date on the plan and choose the weekday. Nobody waits to join, a mid-week joiner gets the full allowance for the days that are left, and their first payment is a normal full cycle. It needs every capped benefit on the plan to refresh weekly, and it applies to people who join after you save.
Try itAdd to Google Calendar on an appointment opens Google with the visit already written out: the pets, the service, the time and the owner. Handy when a groomer keeps a personal diary beside the roster. It is a one-off copy rather than a link between the two calendars, and the dialog says so, so a change made in Petboost afterwards does not follow it across.
Try itDesign the button that sits on your website and copy the code for it, without asking anyone to write any. Choose the colour, how round the corners are and the font your site uses, watch it change as you go, then paste the snippet into your site. It sits in Settings and in the going-live tools. Book now opens your showcase page, and an Existing Clients button beside it opens your booking form.
Try itTell us what you are coming from and we do the move for you. The card sits on Account Setup: pick your current software, say roughly how many customers and pets you have, and send it.
Try itEach night of a booked stay carries the rate it was booked at, so the calendar reads the same as the fee line on the invoice. A sibling pet sharing the stay keeps their own nights off this pet checkout.
Try itThe email telling you a client has completed a form links straight to that response, rather than to the list it sits in.
Try itThe date of birth badge reads in years, months and weeks, and opens to show the exact number of days. On a phone the pet tile carries gender and desexed beside it.
Try itAsk Grazi first, and when you have spoken to a person before, View past chats with the team sits under the answer and opens the whole history. The button only appears when you actually have one, so a first-time question is not cluttered by an empty inbox.
Try itAn override you have set on a pet can be changed or lifted from their profile rather than only added. Services that are taught as course lessons count towards a prerequisite too, so a puppy class that runs as a course satisfies a rule that asks for it.
Try itPick a date on Customers and Pets and you get every pet owner who has not booked since then, including people who have never had an appointment, with their pets and the date they last came in. Add the ones who have replied STOP if you want those too, untick anyone you are keeping, and archive the rest in one run. It works through them steadily with a Stop button in reach, and you can bring any single customer back from their own profile.
Try itRetire a course template you have finished running, and unarchive it from the same place when you want it back. Courses already on the calendar carry on and keep their template. A template is held back only while a course from it is still to finish, and the dialog names those courses so you know what to close first. Turn on the archived filter on the template list to see what you have put away.
Try itGive a cancellation fee back to the customer who paid it. Refund Cancellation Fee sits beside Issue Refund on the appointment, asks you to confirm, and returns the full fee to the card it came off. The fee then drops out of your sales figures and the activity log records that it was charged and refunded. Fees you took in cash or by bank transfer are settled your own way, so they are not offered here.
Try itYour listing page carries a Before you book panel with the things a customer checks first: whether a vaccination certificate is required, how much notice you need to change or cancel, whether a card is needed to book, instant confirmation, and any weight limits. Add your Google review link and your rating and review count show on the page. In the editor you can draft the About copy and pull photos straight out of appointments once you have confirmed you have permission to use them.
Try itPut your Google Ads Conversion ID and label, your Meta Pixel ID and your Google Analytics Measurement ID on Settings under Branding, and a finished booking reports to your own advertising accounts as a conversion carrying the booking total and the appointment ID. Leave a field empty to keep that platform off. Google Ads needs both the ID and the label before it will fire.
Try itGive a team member or a resource a colour of their own and the calendar paints their bookings with it while it is in that colour mode. Status and care colouring keep their own modes untouched. A resource can carry a photo as well, so a room, a yard or a van is recognisable at a glance.
Try itThe places you go every day stay in view. Your catalogue, your people and your setup sit under headings you can collapse, and Marketing and Sales gathers the hub, the Health Board and Social Studio in one group. A course that is on the calendar sits with Appointments rather than in the catalogue. The header carries a create button for the four things you add most, and Settings is grouped the same way.
Try itFilter the day by whether a room, yard or run is empty, part full or full, so you can answer the phone knowing where there is room. A space with no capacity set is never counted as full, and the count comes off the whole day, so a search or a status chip cannot change it.
Try itA pending form shows whether it went by SMS or by email and which number or address it went to, so you know what to chase when a customer says they never got it.
Try itMission Control gains Report Cards to Send and Report Cards Sent on the spotlight board. Tick the visits you want or take the lot, and one send goes out at a steady pace, each owner getting the link to the report card for their pet. A card that has gone moves across to Sent and stays there when you reload.
Try itSchedule a timed service during a stay as its own appointment, from your side or from the owner booking it themselves. It keeps its own time, its own staff member and its own price, and it shows on the stay so the whole visit reads in one place.
Try itDecide who can book by what a pet has actually done. Require a whole course to be finished rather than a single session, gate a service on library and custom attributes, and lift the history requirement for one pet from their own profile when you know they are ready. Staff-only badges stay on your side and their names never reach the owner booking page.
Try itCorrect a pass from the customer profile. Change how many credits are left on it, and switch it between one shared pool and credits held per service, without taking a payment or putting a refund through.
Try itGive each service in a package its own credit count on Basic Info. Publishing waits until every service in the package has a quantity, and the warning before you publish names only the changes that move a balance a customer already holds.
Try itArchiving a team member offers to move what they still hold to whoever is taking it: upcoming bookings, recurring series, unpaid past appointments, and add-ons that sit on bookings run by someone else. Move to a name and archive does both steps at once, and More migrate options is there when you want to choose a start date or leave some appointments where they are.
Try itRoster grouping covers team members, resources and anything nobody is on yet. A booking that has both a person and a resource shows on both rows.
Try itEmail and phone sit on the team member row as badges you can copy with one tap.
Try itMessages gains the housekeeping a busy inbox needs. Archive a conversation you have finished with, mark one unread so you come back to it, and hide the threads that are only automated reminders so the list holds real conversations. The thread you have open is in the address, so a refresh keeps you where you were and a customer profile can open straight into theirs.
Try itSwitch online booking off in Booking Settings and your listing page stays up as a shopfront: your description, your team, your badges, your photos, your opening hours and your contact details. Services, packages, courses, memberships, the price list and the booking buttons come off it. A confirmation spells out what a pet owner will see before you save.
Try itDates that carry a public holiday or weekday rate are marked in the picker on Regular and Stay bookings, and the rate shows in the running total while you choose. You can set a rate for a date range without leaving the booking you are in.
Try itTake Pets or Photo Tiles off the Day and Week menus if your desk has no use for them. The last view you have left stays put.
Try itChoose Number of nights on a Stay service while you are creating it, and clear a fixed start time carried over from the Regular setup in the same form.
Try itSell Package on a customer profile opens their Wallet with the purchase form already up, whichever tab you were on.
Try itYour booking page now has a short address you can read off a flyer: pbbook.now followed by your business name. Copy it from Settings under Quick Copy Links, then put it in a text or on a printed card, and it opens your showcase page. If you rename the business later, a link you have already printed still lands on you.
Try itWhen a pet's birthday falls within a month either side of today, Generate Birthday Instagram Post appears on the pet profile, on the appointment and in Mission Control quick actions. It lays out a 9:16 story in your colours, logo and font with the pet's photo and name, ready to preview and save as a PNG.
Try itDrag your services, packages and membership plans into the order you want, and that order is the one customers read on your booking page and showcase. Open the Settings menu, choose Reorder, drag the list, then tap Done. Sort & Group also sorts your own staff list by Name, Price, Duration or Self-Service, saved in your browser. Custom service categories drag into place on Settings > Service Categories.
Try itSee the day as session rows: one row per team member, resource and start time, with the pets on that session as named faces. Drag a regular timed booking onto another row to move it. Open Roster from the view switcher on Mission Control, on desktop and on the phone.
Try itChoose whether a custom pet attribute stays with your team or appears on the pet owner profile. Business Only is the default, and every custom attribute already on your book behaves as Business Only. Pet Owner & Business shows the badge to the owner on the pet profile. Care type is separate: a Business Only Major care badge still fills the special-care columns.
Try itPublic holiday, weekday and date-range rates apply to overnight stays, charged night by night: each night takes the rate for the date it starts, the checkout morning is never charged, and a stay across Christmas and Boxing Day carries exactly its two holiday nights as named lines. Day boarding takes the day rate. Pet owners see the rate on the date while they book, every amount is in the total before they confirm, and bookings made before a rate change keep their booked price.
Try itText the owner a secure add-card link straight from the appointment. Send SMS sits on the No card on file alert, and Send request SMS sits on the No card badge, so you can ask for a payment method while you are looking at the visit that needs one. The owner needs a mobile number on their profile.
Try itThe tab you are on is part of the appointment address, so a link can open on Notes & Attachments, Messages, Packages or the Activity Log. Copy the address to send a colleague to the exact tab, and a refresh or a back tap lands on the tab you were reading.
Try itTurn on Team Members and Resources together under Group By and the board shows a column for each person and each room, so you can see who is where without switching modes.
Try itAdd a ready-made set of booking rules from Recommended on Pet Attributes. Filter by the kind of work you do, pick the sets that match, and they land as real price, time and cap rules on those attributes. What you preview is what gets saved.
Try itPrice, time and cap adjustments from a pet attribute show as badges on the calendar, the invoice and Mission Control cards, so you can read the effect without opening the form.
Cap how many members a plan takes. Set the limit on the plan details, and once the plan is full it carries a full badge and stops taking enrolments, both on your booking site and when your team enrols someone. Leave the limit empty for a plan with no cap.
Try itTurn on Show Cancelled Events and choose whether cancelled recurring series come with it. Show Recurring puts the whole cancelled run on the calendar and marks the series a business ended, so you can read what was called off without leaving the schedule.
Try itEdit your showcase page with the page itself in front of you. Set your primary and secondary colours, your button colours and a showcase video, and choose which sections appear. The preview updates as you work, everything publishes together, and Petboost tells you when a section you are hiding is one that helps customers find you.
Try itThe members view carries what each member has redeemed and the fees they have paid to date, marks a plan that is waiting to activate, and surfaces credits sitting unused. Plans sharing a name carry a badge so you can tell them apart, and each billing cycle is listed once.
Try itGive a pet attribute its own booking rules. Add a percentage or a fixed amount to the price, add or take away minutes, and cap how many pets carrying that attribute you take at once, set per team member or per resource. The appointment form shows the adjustment while you build the booking.
A pet owner can open a boarding stay they have already booked and move it themselves. The form opens on their current check in and check out, and the times they chose hold while they change the dates.
Try itMoving an attendee to another course shows how each session maps across before you commit, and names the dates that clash. Choose the pet first and Petboost pairs the sessions by date.
Try itChoose your brand font by category, and Petboost warns you when a font will be hard to read at small sizes before you put it on your page.
Try itEach weekday on a team member's roster now starts collapsed with its hours summarised on the card, so a full week fits on one screen. Copying a day or a weekday to other days opens in the same full-screen dialog used elsewhere in Petboost.
Try itWrite the description that sits above your services on your showcase page, add badges for the things you want customers to notice, and post an announcement with an expiry date on it. The announcement runs as a ticker across the top of the page and a customer can dismiss it.
Try itA failed payment carries the reason from the bank in plain English, on the appointment and in the customer wallet, with what to do about it. Insufficient funds, an expired card, a security code that did not match. Pet owners see the same reason written for them when they go to settle it.
Try itMembership plans spell out what a member pays, the day their allowance refreshes and how many included uses are left, in the plan builder, on the benefit cards, in the redemption log and on the pet owner membership page.
Try itWhile Petboost works out which benefits a member has, the form says Checking benefits, and where no benefit covers the booking it says Full price. You can read what a member is being charged before you save.
Try itOwner, wallet, membership and appointment chips on the customers and pets list open the tab they refer to on the pet profile, so a tap on a membership chip lands you on memberships.
Try itCharge a different rate on a public holiday or on a given weekday. Set it as a percentage or a flat amount, name it in your own words, choose which services it covers, and publish it on your showcase page. Each holiday can take the policy rate or its own. Pet owners see the rate on the date while they book, and the amount is in the total before they confirm.
Try itEvery pet has a year in review built from the visits, notes, grooming and photos already on their record. Open it from the pet profile as a story you scroll, skinned in your brand colours, and export a keepsake PDF to give the owner. Pet owners can open their own from their pet page.
Try itChoose how you collect an outstanding cancellation fee: the card on file, a payment link sent by SMS, a bank transfer, cash, or another method you record yourself. The choice sits on the appointment, on the calendar and on the Mission Control attention card, and the fee is marked paid against the method you used.
Try itSelect several services, packages, resources or team members and choose whether to archive them or remove them, in one dialog. Archive keeps every record and hides them from daily views. Delete takes them out. The dialog says which is which before you confirm and reports what happened to each one.
Try itAsk Grazi for a person and a form opens in the chat. Pick how urgent it is, describe what is happening, and it reaches our team with the conversation attached.
See how it worksCreating a run of appointments in one go, choose whether every date takes the same start time or set a time on each date. The review step counts how many you have moved and how many appointments it is about to create.
Try itGenerate a post on your phone and save it straight to your camera roll through the share sheet, in the browser and in the installed app, ready to put on Instagram from the same device.
Try itMoving between pages draws a progress bar across the top of the window, in the business app and the pet owner app, including jumps made from the command palette.
The payment collection card on Mission Control carries an explainer listing which appointment statuses count towards the expected revenue for the day or the week you have selected.
Try itWhere a filter leaves the pet list with nothing in it, the empty state offers to include archived records so you can widen the search in one tap.
Try itHelp links on billing and registration open a chat with the team, and a support email that links back into Petboost lands you on the right conversation.
Try itBuild a booking link with services and add-ons already chosen, from the menu on the Services page. Pick the combination you want to promote, copy the link, and put it in an email, an Instagram bio or a Google listing. Customers open it with those options selected and pick their pet.
Try itSee how often customers come back for the same package. The Packages tab in Reporting shows your average repurchase period, the repeat customers and repurchases behind it, and a breakdown by package type, so you can tell which packages people renew and which they buy once.
Try itA customer with a declined appointment charge or membership payment can settle it from their own wallet. Everything outstanding is listed in one place, they can add or replace the card on file, and each payment is retried where it sits with the result shown on screen.
Try itFields you have marked required for customers carry an amber hint on the staff pet and owner forms. Your team can see what a complete record looks like and still save a partial one while they are on the phone.
Try itOpen a preview from Booking Settings to see the page a pet owner lands on while online booking is switched off. The setting reads Online Booking throughout, and its description spells out what customers can and cannot do while it is off.
Try itA single control on the plan sets the day members are billed and the day their benefit allowance starts again, so you configure renewal and reset in one place.
Try itA pet carries its date of birth on the summary card beside its name, so the age is on screen the moment you open the profile.
Try itA recurring series can take an alternative time on a date that is already busy, while holding the same day of the week. Switch Flexible times off to see only the series where every date lands on your exact time.
Try itPin a preferred start time when you check availability, or hand Petboost a From and To window to search inside. The pickers mark any time that falls outside your working hours, and results are ranked around the start you asked for.
Try itRead the state of every membership from the list itself. Each member carries their pets and a ring per benefit showing how much of the allowance is left, and the list groups and sorts by plan, status, join date and renewal.
Try itYour forms preview as a working form you can type into, in the builder, on the form summary card, and inside the booking flow simulation. Fill it in the way a customer will and watch the questions and the required fields behave as they do live.
Try itBanner and avatar uploads open the crop tool the moment you pick a file, locked to the shape that slot needs, with a line of guidance on what fits. Crop once and the cropped image uploads in the same step.
Try itThe attributes you created for your business sit beside the Petboost ones in the customer filters. Pick any combination to narrow the list, and the selection stays in the URL so you can bookmark a view or send it to the team.
Try itBulk create with Magic Availability Check off opens a review step listing every date at your chosen start time. Expand any date to give it a time of its own or leave it out, then create the lot in one pass.
Try itA customer can take up to ten dates through the booking form in a single pass. The calendar turns multi select once the first date is picked, every extra date gets its own availability check and its own slot, and the Review step lays out each date with its price and timeline. Add-ons apply across all dates or are set date by date, and the deposit total covers the whole set before anything is confirmed.
Try itConfirmation replies count for a full 48 hours after the appointment start time. If you send reminders several days ahead, a customer who answers in their own time on the morning of the booking is comfortably inside the window.
Try itA monthly benefit resets when the member is billed, so the allowance follows their subscription period rather than the calendar. Someone who joined on the 20th gets their full month between the 20th and the 19th.
Try itA customer who has already booked can open their appointment and add a nail trim or a teeth clean themselves. The extras on offer are your real add-on services, filtered to what applies to that pet, and the price breakdown updates in place. It applies to pending and confirmed bookings, and any discount already on the booking is kept.
Try itCharging a booking days before it happens now asks you to confirm, and tells you exactly how early it is. The check runs wherever a charge can start: the appointment itself, Mission Control, the quick menu and the bulk charge on the attention card.
Try itChange a plan and rebuild its terms and conditions to match in one click. Regenerate reads the benefits, pricing and policies currently on the plan and writes the terms body from them, so the document a member agrees to always matches what you are selling.
Try itPlans that are the same offer at different frequencies sit together as one card with the options inside it. This applies everywhere a customer or your team picks a plan: your public page, the enrolment dialog and the plans list.
Try itA booking that used a membership benefit carries a redemption badge wherever package credits already show, so you can tell at a glance what a member has drawn down. Staff can also stamp a benefit onto a booking they have zeroed by hand, which records what the discount was for.
Try itFind every active member, every lapsed one, or everybody on a particular plan from the customer list. The same filters carry into a bulk email, so you can write to one plan without exporting a list and rebuilding it by hand.
Try itA deposit taken at booking appears as its own line in payment activity, and activity can be filtered by type. Customers see the same breakdown in their wallet, so the question of what was paid and when has an answer on screen.
Try itExport a date-ranged log book of mobile stops with booked and recorded times and the drive legs between them, as CSV or PDF, and see an estimated cents-per-kilometre claim in the same dialog. Trips Booster is a paid add-on.
Try itCustom fields you have marked as required are now gathered while a customer books, not chased afterwards. Petboost works out what is missing from that pet and owner, asks for it in the booking flow, and will not let the booking finish until it has it. A field can only be made required if customers are allowed to edit it.
Try itPetboost learns the normal visit rhythm for each pet and tells you who has slipped past it, split into 7 to 13 days overdue and 14 days or more. Overdue pets appear on the customers screen, can be filtered and exported, and are available as a segment for a bulk message, so a lapsing regular is something you notice rather than something you find out about later.
Try itNotes on an appointment, and notes on a pet in a course lesson, now accept PDFs as well as images. A vet letter or a behaviour report can sit with the visit it belongs to instead of in an inbox.
Try itTake money up front so a no-show costs you less. Set a default in Settings under Pricing & Payments: Pre-pay in Full charges the whole booking, or a partial deposit takes 5% to 95% or a fixed amount, with the balance collected after the service. Any service can override it or opt out. Refunds are automatic on a decline or an in-time cancellation, though banks take 5 to 10 business days to show them. Deposits apply to self-serve bookings outside a recurring series, and a customer needs a card on file to complete one.
Try itRoll a deposit policy across your catalogue in one pass instead of opening every service. Deposit policy is now a field in bulk service update and in copy settings, and it moves as a single unit, so the mode and its percentage or fixed amount always land together and no service is left holding half a policy.
Try itMembership billing now counts in your revenue totals and appears in the sales report alongside appointments, packages and sales, so the Overview tab shows everything you actually bill.
Try itForm submissions on an appointment now collapse into an accordion, so a booking with several completed forms stays readable and you can open just the one you need.
Try itYou can now create an appointment payment link and copy it yourself instead of texting it. Useful when you would rather paste the link into an email, a message thread you are already in, or hand it over in person, without spending an SMS credit.
Try itOn a shared front-desk machine, team members can switch accounts without a full sign-out and sign-in. Archived team members are locked out at the same time, so someone who has left cannot get back in on a terminal that was left open.
See how it worksMobile services now handle the visit address separately from the owner profile address, and flag it when the two do not match, so a van never gets sent to an old address that was quietly left on file.
Try itNew Communications Booster subscribers get 50 percent off for their first three months with the code MESSAGING50. Communications Booster adds a dedicated number and a two-way inbox, and the discount applies to the add-on only, never to your base plan.
Try itTurn any service, package, membership or course into a branded Instagram post you can download. Petboost pre-fills the copy from the item you pick and pulls in your brand colours, then you edit the text, swap the finish, and export a ready-to-post image. No design tool, no waiting on someone else to make it.
Try itPost your real openings without typing them out. Available Times reads your live booking availability and lays it out as a branded Instagram image in ten layouts and five finishes, exported as a PNG. Fill a quiet week by showing people exactly when you are free.
Try itWhen someone joins a plan after they have already booked, you can now push their benefits back onto bookings that predate the membership. The discount lands on the existing appointments instead of you rebuilding them by hand.
Try itRolling classes let people join an ongoing programme at any point rather than only at the start of a fixed course. The courses list also gained filtering and sorting, so finding the right instance is quick once you are running several at once.
Try itThe troubleshooter now explains when a service cannot be booked because its duration does not line up with your booking interval, which is one of the commonest reasons a slot that looks free will not accept a booking.
Try itWhen a pet owner picks a date they already have the same service booked on, the booking form now tells them which appointment clashes and offers to move them to the next available date, instead of failing with an error they cannot act on.
Try itCustom fields are now first-class in search and reporting. Filter your customer and pet lists on any custom field, and include those columns in a Smart Export, so the data you collect is data you can actually segment and pull out.
Try itWhen you extend or edit a recurring series, Petboost now warns you about dates in the run that were previously cancelled, so a one-off cancellation does not quietly reappear on the calendar.
Try itTrips and route views now have a mobile bottom navigation bar and a route sidebar, so a driver working from a phone between stops can move through the run without pinching and scrolling around a desktop layout.
Try itMessaging moved to a new provider, with failover for businesses on a dedicated number. Delivery is steadier and a problem with one route no longer stops your reminders going out.
See how it worksUploaded vaccination certificates now go through a review step instead of being taken on trust. You see the certificate, approve or reject it, and can require approval before a booking is allowed to go ahead. Turn the gate on in booking settings when you want proof checked by a person before the pet arrives.
Try itAppointments now surface the previous visit for that pet and let you copy its notes across in one action, so the blade length, the temperament note, and the handling instructions carry forward without retyping.
Try itMembership benefits can now take a fixed dollar amount off a service, not just a percentage. Offer members $10 off a groom or $25 off a daycare day, which is far easier to advertise than a percentage that lands on an odd number.
Try itThe packages view now shows the date each package was purchased and lets you filter the list, so tracking down a specific customer balance takes seconds instead of scrolling.
Try itWhen an appointment is missing signed terms, a card on file, or a vaccination certificate, you can now text the owner a request in one tap. The action appears in Mission Control quick actions and on the appointment list, only when the item is actually missing and the owner has a mobile number, and it sends on the transactional path so it does not need Communications Booster.
Try itChange a service price and Petboost now offers to rebaseline the bookings already on the calendar. Choose to lift future appointments to the new price instead of honouring an old rate for months, or leave them as they are.
Try itBefore a charge goes through, Petboost checks whether a package credit should have covered it and warns you, and prompts the customer to top up when a balance is running low. Fewer customers get charged twice for something they had already prepaid.
Try itInvoice lines now carry badges showing where each amount came from, such as a package credit, a membership benefit, or a discount, so an invoice explains itself when a customer queries it.
Try itDefine your own pet attributes and use them everywhere the built-in ones appear. Track the things that matter to your business, whether that is coat type, a handling flag, or a kennel preference, and see them on the pet profile and on appointments.
Try itGrazi can now offer interactive buttons instead of asking you to type an answer, so narrowing down a question takes a tap rather than a sentence.
Try itPetboost now emails and texts owners before a vaccination lapses, so certificates get renewed ahead of the next visit instead of being discovered out of date at the door.
Try itWhen setting up a service category, you can now add every relevant team member or resource in one step rather than attaching them one at a time.
Try itA board that sorts your client base into columns by spend and engagement, so you can see at a glance who is slipping away and who is worth looking after. Each column can be emailed as a segment.
Try itA pet owner account can now be reached from a second phone number, so a partner, co-owner, or family member logs in to the same account and manages the same pets. Add a second number with a label like "Partner" or "Mum" to the owner profile, and that person signs in with their own phone and a one-time code. Everyone sees the same bookings, the same pets, and the same history, with no shared password to pass around.
Try itPayout lines now resolve back to the owner through the invoice, so reconciling a Stripe payout against the customers who paid is accurate rather than approximate.
Try itTake and review payment from the appointment itself, with refunds handled in the same place. Refunds processed outside Petboost are reconciled back against the booking so the record matches what actually happened in Stripe.
Try itSee exactly what was deducted from each transaction and which owners made up a payout, so the money that lands in your bank account can be traced back to the bookings that produced it.
Try itResend the confirmation for an appointment straight from the booking, for when an owner deletes the email or swears it never arrived.
Try itWhen a slot will not book and you cannot see why, the troubleshooter walks the day as the system sees it and tells you what is blocking it, whether that is working hours, capacity, a resource clash, or an eligibility rule.
Try itForms are now archived before they can be deleted, so retiring a form no longer risks orphaning the submissions attached to it. Existing submissions stay linked to the appointment and customer they belong to.
Try itBooking several pets from one household now shows the pricing as it will actually be charged, including any multi-pet rate, before you confirm.
Try itYour QR booking cards, window decals, and counter flyers now generate as branded, print-ready PDFs with your logo, colours, and a code that opens your booking page. Print them for the counter, the window, or to hand out.
Try itBuilding and editing a membership plan has been reworked into a clearer flow, with validation that tells you what is wrong before you save rather than after.
Try itEditing a recurring series now warns you about what your change will do to the rest of the run before it is applied, so a small edit does not quietly rewrite months of bookings.
Try itEvery pet now carries a scannable ID card in the pet owner app, branded to the business they are visiting that day. Staff scan it at reception to jump straight to the pet and today's appointment and check them in, no searching through profiles. It sits alongside Kiosk Mode as a faster front-desk option for regulars.
Try itMembers are kept in the loop automatically at every stage: a welcome on enrolment, billing confirmations on each renewal, and clear messages when a plan is paused or cancelled. Every email and SMS is previewable per plan, so you can see exactly what your members receive.
Try itAttach your own terms to any membership plan as a PDF and have members agree to them at the point of enrolment. Migrated members are captured too, so you have a signed record on file for everyone on a plan.
Try itWhen you enrol a member yourself, a card on file is now required so every renewal collects automatically, the same way it does when a pet owner signs up from their portal.
Try itPetboost works out which package credit fits an appointment and applies it for you, instead of you matching credits to services by hand.
Try itBilling now breaks down how your SMS allowance is being spent, and individual clients can be set to prefer email over SMS, so you are not paying to text people who would rather not be texted.
Try itSet daily, weekly and monthly revenue targets and see how you are tracking at a glance. A summary ribbon on the Revenue Calendar shows today, this week and this month against target, so the whole team knows where the day stands.
Try itCheck-in and check-out now record where they happened, which gives mobile and walking services a verifiable record of the visit for the owner.
Try itPausing a membership now shows you the appointments that fall inside the pause window, so you can see which bookings will lose their member pricing before you commit to the dates.
Try itWhen a returning client checks in with their phone number, they confirm their details and agree to your terms in a short, focused flow instead of walking back through full profile setup. New clients still get the complete onboarding.
Try itThe tags you set on pets and owners now do more work. Filter your pet search by tag, and target bulk emails to exactly the tagged group you want, so a message meant for VIPs or the puppy program reaches only them.
Try itAssign a different team member to individual visits in a series rather than the whole run, and force a specific time on a single service when the calculated slot is not the one you want.
Try itGrazi has been upgraded to Claude Sonnet 5, the biggest single jump in her capability since launch. She handles messy real-world questions better, reasons more sharply over your live bookings, revenue, customers, pets and team, reads screenshots you share, and drafts customer messages that need less editing. She still hands off to our human team in one tap whenever you want a person.
Try itThe booking form now does the same job in far fewer clicks and a lot less scrolling, with none of the depth lost. Magic Availability Check still finds real slots across your team, rooms and capacity and can assign staff for you, Quick Create still places a booking exactly where you want it, and several services and several pets from one household still go into a single appointment. It stays fast for a solo operator and opens up for a multi-location team on the same screen. Overnight stays keep their own hotel-style check-in and check-out form.
Try itTidying up appointment photos is much quicker. Open the photos area, choose Select, then tick one, some, or all photos in a full-screen view and remove them together instead of one at a time.
Try itBring back a membership plan you previously archived with one click. Retired plans keep their history and subscribers, and reappear in your active list when you restore them.
Try itVisit frequency badges now appear on non-recurring appointments too, so you can see how often a client visits at a glance across your whole diary, not just recurring bookings.
Try itRun your front desk on two screens. Mission Control gives your team the whole day at a glance, while Kiosk Mode turns an iPad into a self-service check-in station for pet owners. Customers check themselves in with their phone number, accept your terms and waivers, upload vaccination certificates, add a card on file, and buy prepaid packages. A four-digit staff code is needed to leave the kiosk, and the iPad signs itself out after a short idle period so the next person never sees someone else's details. Check-ins appear on Mission Control the moment they happen.
Try itBreed search now matches on breed names and sorts by relevance, so the breed you are looking for appears first even with a partial or multi-word search.
Try itMembership plans now appear on your public business page and owners can join, view and manage their own membership from the pet owner app, without going through you first.
Try itOwners with an outstanding balance now see a clear banner in the pet owner app with a way to pay it, rather than only finding out when you chase them.
Try itThe appointment form now catches overlaps and invalid combinations as you build the booking, rather than failing on save once you have already entered everything.
Try itMembers imported from your previous system arrive as migration memberships and become active the moment the owner attaches a card, with reminders sent before the deadline and the subscription cancelled automatically if no card arrives.
Try itGroup your membership plans into categories, then search and filter to find the right plan in seconds. Handy once you offer several plans across different service types.
Try itA guided health check that reviews how your account is set up and how your recent bookings are running, then flags anything worth attention with a plain-language explanation and a direct link to the exact place to fix it. It looks at booking-form setup, schedule and capacity configuration, and recent booking behaviour, so you can see at a glance whether your account is set up to convert and run smoothly.
Try itWallet and membership activity now live together in one Wallet Activity view, with clearer filtering by activity type and status so you can trace credits, charges, and membership events in one place.
Try itClear a batch of outstanding balances in one pass. Bulk charging now supports more than saved cards, so you can settle a group of appointments across multiple payment methods without stepping through the payments screen one at a time.
Try itSeventeen new email notifications cover the moments that previously needed a manual message, including payment problems, membership changes, and appointment updates. Each one is previewable so you can see exactly what your customers receive before you switch it on.
Try itGrazi can now work inside a messaging thread and read your package catalogue, so she can answer a customer question about what you sell with your actual offering rather than a general answer.
Try itAn optional Mission Control toggle that skips the payment review step when you drag an appointment straight to Paid, so you can clear a busy board faster. It resets when you close the tab, so it never stays on by accident.
Try itThe appointment page has been rebuilt around what you actually do on it. Payment, forms, notes, timeline and actions each have their own panel, so a busy booking with several pets and services stays readable and the next action is always visible.
Try itNew customers booking online now verify their mobile number and are prompted for the details you need, which cuts down on unreachable bookings and missing pet information.
Try itMembership benefits now apply automatically when you take payment. Included services and member discounts are recognised at checkout and on invoices, and multi-pet plans price correctly with an additional pet surcharge (billing only; all pets on a membership share its included benefits).
Try itApply a prepaid package credit to an appointment straight from the quick actions menu, without opening the full payment flow.
Try itThe packages catalogue gained search, filtering and image display, so a long list of prepaid bundles is browsable for both you and your customers.
Try itA membership can now cover several pets on one plan, with the billing and the benefit scope reflecting how many pets are on it. Households with two or three dogs get one plan and one charge.
Try itDeclines, failures and refunds now report what actually happened and what to do next, instead of a generic error that leaves you unsure whether the customer was charged.
Try itLocations HQ can copy brand assets from one location to another, so opening a new site starts from your existing branding rather than a blank setup.
Try itMove a booking to a different location without cancelling and rebuilding it, which matters when a multi-site business shifts a customer between branches.
Try itWhen you make a booking on behalf of a client, you can now skip the automatic form send, so someone standing at your counter is not texted paperwork they have just filled in with you.
Try itExport your appointment list and outstanding package balances to CSV for reconciliation, reporting, or handing to your bookkeeper.
Try itServices can now be restricted by animal type, and availability respects it, so a cat cannot be booked into a dog-only service and your availability reflects what you actually accept.
Try itA completed form now attaches to the appointment it was collected for, so the intake answers sit with the booking instead of in a separate list you have to go and find.
Try itTravel time and route ordering have been improved for mobile and walking services, so a day of stops is sequenced more sensibly and the gaps between them reflect real driving time.
Try itTurn any day or week into a warm, plain-language recap your team can read at a glance. Team Recap pulls your revenue, appointments, services and standout moments into a shareable message inside your Today, This Week and Overview reports. Pick the tone, then copy and share it with the team.
Try itChanges to pet and owner details and quick notes are recorded on the profile timeline with who made them, so the history of a record is there when you need it.
Try itTeam member profiles now show the course templates they run, so assigning an instructor to a class is based on what they actually teach.
Try itText a customer a link to pay, and see whether the message was delivered. Chasing an unpaid balance no longer means guessing whether the message arrived.
Try itService performers can now add and manage their own blocked time from My Day, so a lunch break or a personal appointment gets off the bookable calendar without going through an admin.
Try itSelect several instances in a recurring series and cancel them together, rather than cancelling one appointment at a time.
Try itThe package creation wizard now has a dedicated step for choosing services and setting individual credit quantities. Pick between a shared credit pool where all services draw from one balance, or per-service allocation where each service gets its own capped quantity. Clearer for multi-service packages with different visit counts per service type.
Try itSelect multiple rows on your services, packages and team lists and act on all of them at once, instead of opening each record to make the same change.
Try itAdd images to packages and team member profiles from a gallery in bulk, so setting up a catalogue with photos does not mean a separate upload for every item.
Try itAbandoned booking detection now covers returning clients as well as new ones, giving you visibility into drop-offs across your entire client base. Abandoned bookings surface in your Mission Control attention queue with the pet, service, and drop-off point. Communications Booster subscribers also get personalised auto-reach-out texts drafted from the booking context, so recovery messages feel natural and land faster.
Try itA dedicated streamlined run sheet for team members who only need to see their own schedule. No noise from other calendars. Works equally well for mobile groomers on the road and premise-based staff at the salon, with day and week views, quick filters, and the same run sheet detail cards as Mission Control.
Try itA detailed chronological view of your day using mini appointment cards with inline form responses, notes, and status-aware action buttons. Sort by start time, pet name, or service. Group by start time, appointment status, team member, resource, service, service category, or course. Filter by status, team member, resource, service category, and payment method.
Try itPick the page Petboost opens on for your business, so a grooming salon can land on the calendar and a daycare can land on Mission Control.
Try itYour notes look the way you wrote them. Bold, italic, links, and lists all display correctly on appointment cards and the timeline view, so care instructions and grooming notes are clear at a glance without clicking into edit mode.
Try itNotification settings have been reorganised so you can see every message in one place, and override the defaults for an individual service when one type of booking needs different messaging from the rest.
Try itA visual refresh of the appointment card across Mission Control, the calendar, and appointment views. Pet photos render with smart placeholders, the sidebar layout is cleaner with improved spacing, and status indicators are easier to read at a glance.
Try itFollow-on speed improvements to Day, Week, and Month views. Header templates no longer re-render unnecessarily, and the Month expanded mode handles large appointment volumes without slowdown.
Try itImproved handling when a pet owner returns to the booking form after time away. The experience now guides them back in seamlessly rather than showing an error page.
See how it worksGrant a package at no charge by choosing Complimentary (no charge) at checkout, and decide how many of its credits to give. Grant the lot, or a few as a goodwill gesture, and the balance is recorded like any other package.
Try itStaff can complete an intake form for a client at the counter or over the phone. The submission records who completed it and that it was staff-completed.
Try itDrag an appointment to a new time and see a visual preview of where it will land before confirming. Clearer feedback when moving appointments and fewer accidental changes.
Try itSet daily and weekly recurring reminders for standing appointments, with smart suppression so a client on a weekly walk is not messaged about every single visit. Configurable per service and previewable before it goes out.
Try itIf you open the same service, setting, or form in multiple browser tabs, the second tab shows a warning with the number of unsaved changes and lets you choose which tab to keep editing in. Prevents accidental overwrites when working across tabs on the same device.
Bulk SMS announcements now merge in each client's details so a message sent to hundreds still reads like it was written for one. Preview the final wording before sending, resume a batch that was interrupted, and opt-outs are handled for you.
Try itActive membership holders now show a member badge on their appointment cards, making it easy to see at a glance who is on a membership plan.
Try itTags on a pet or an owner now show on the appointment card in every calendar view and in the attribute tooltip, so a flag you set on the profile travels onto the day.
Try itA ground-up rebuild of Mission Control for speed and reliability. The calendar loads 2-3x faster, businesses with high daily volumes no longer experience delays, and drag-and-drop finally works reliably on iPad and touch devices. The #1 iPad support complaint is fixed.
Try itA new calendar view that shows revenue per day instead of individual appointments. See at a glance which days are your biggest earners, spot quiet days that need filling, and compare revenue across your week without switching to reports.
Try itFrom a pet or owner, select any of their upcoming appointments, recurring or one-off, and cancel them together with progress shown as it runs.
Try itService category colours now display consistently across all appointment card views, the kanban board, and the daily timeline for easier visual scanning.
Try itA sensitive, dedicated flow for recording when a pet has passed. The pet is gently archived with its full history preserved, future bookings are handled, and the profile is clearly marked so your team never accidentally contacts the owner about that pet.
Try itRun every location from one consolidated dashboard. Compare performance side by side with cross-location reporting, switch between sites in a click, and manage billing for the whole organisation in one place.
Try itIntake forms linked to a service now send automatically when a pet owner completes an online booking. No staff action required. The form arrives via SMS and email so it is signed and on file before the first appointment.
Try itEvery page in Petboost now has its own unique URL. Bookmark your daily Mission Control view, share a direct link to a specific pet's vaccination tab with a colleague, and use browser back and forward to navigate naturally. A full architectural migration from tab-based to route-based navigation across the entire app.
Build recurring revenue with membership plans that bundle included services and member discounts with multi-pet pricing. Pet owners purchase and manage their own memberships from their portal, benefits apply automatically at checkout, and billing is collected through Stripe on every renewal.
See how it worksPet owners can now create their account using just a mobile number. No email required. Perfect for clients who prefer texting over email.
Attention items in Mission Control are now grouped by type (draft accounts, $0 check-outs, pending approvals) with collapse/expand and bulk actions. Less noise when things are under control, instant visibility when they are not.
Build intake and consent forms with a visual drag-and-drop builder, capture electronic signatures, and assign forms to specific services. Forms send automatically via SMS and email when a client books, so paperwork is signed and on file before they walk in. Supports sections and completion notifications to your team.
See how it worksOne-tap filter chips in the Mission Control header let you instantly narrow your view to a single service category. See only grooms, only daycare, or only walks without opening a filter panel.
Capture the details that matter to your business with eight field types (Text, Textarea, Number, Dropdown, Yes/No, Date, Street Address and Location) across pet and owner profiles. Set each field to Staff Only, Client Visible, or Client Editable so you control exactly what your team sees and what clients can manage themselves. Link fields to intake forms so client answers auto-populate their profile.
See how it worksWhen a pet owner books multiple pets from the same household, the system intelligently merges them into a single grouped appointment. No more juggling separate bookings for siblings.
See how it worksWhen creating a recurring series, review all proposed dates at once in a grid. See conflicts, availability issues, and resolution options for the entire run before confirming, instead of checking one date at a time.
Set different add-on quantities for each pet in a multi-pet booking. One dog gets a nail trim, the other does not - now easy to manage.
See how it worksAdd a second reminder before an appointment on the channel you choose, so clients who miss the first nudge still get a timely heads-up. It sits alongside your existing reminder, set per service, with no duplicate messages.
See how it worksAppointments that are part of a course now show the course name and session number (e.g. "Puppy School - Session 3 of 6") on the card across Mission Control, the calendar, and the kanban board.
Visual dashboard showing your SMS credit consumption over time, message delivery rates, and auto top-up settings. See exactly where your credits go and manage your messaging costs from one place.
Understand how fully your team and resource capacity is being used over any period. Visual charts and suggested actions support staffing and scheduling decisions, showing which resources are under-utilised and where you could add more bookings.
Lifetime visit count, total spend, and service history on the customer profile, spanning the full appointment record. Staff see accurate customer value at a glance, regardless of how long the client has been with you.
One chronological story per pet: diary notes, appointment history, grooming records, and photos in a single, searchable timeline. Filter by type and search across all entries for fast reference.
A rich, full-screen service preview pet owners can open before booking. Shows pricing, duration, multi-pet rates, policies, and service area, helping clients make informed decisions before they book.
See whether your Communications Booster dedicated number is active, provisioning, or requires attention, with clear status indicators so you know exactly why sending may be disabled.
Download your data in CSV format: pets, owners, services, team members, resources, packages, balances, and appointment history. Your data belongs to you, and Petboost makes it easy to take it with you if you ever need to.
Label pets and customers with custom tags such as "VIP", "Nervous", or "Puppy Program". Tags appear on appointment cards and customer profiles, making it easy to segment, search, and recognise clients at a glance.
See how often each client visits at a glance. Visit frequency badges appear on appointment cards, customer profiles, and Mission Control, helping you identify loyal regulars and clients who may need a follow-up.
When a pet owner reschedules and your business requires booking approval, the appointment returns to "Pending" status so your team can review the new time before confirming.
A dedicated transaction summary view in Reporting & Intelligence. Filter by date range, payment type (card, cash, bank transfer), and transaction category. Export to CSV to support your bookkeeping.
Set arrival and departure time ranges for boarding and daycare that match your real operating hours. Pet owners see the available windows when booking online, and staff are guided when creating or editing stays.
Export your full service list to CSV or print a formatted price list. Useful for staff reference, marketing materials, or sharing with clients.
Pet owners can open a full report card for any visit, including from direct links. Multi-pet appointments show clearer labelling so each pet's notes are easy to find.
Pick-up and drop-off SMS messages use mobile-specific wording so the message matches whether you are on-site or visiting the client. The "notify ready" action also uses the correct language for mobile vs in-salon workflows.
A dedicated add-on carousel when building appointments. Browse, search, and filter available add-ons by eligibility and price within the appointment form. Add-ons that do not apply to the pet or service are automatically hidden.
Attach screenshots or documents to your Grazi conversation for more accurate help with visual questions or complex scenarios.
Team members without admin access can view admin areas (services, settings, billing) in read-only mode. They see the information they need without the risk of accidental changes.
One tap to text a client a clear list of their upcoming appointments with a link to manage them in the pet owner app. Available from the customer profile and messaging panel.
Rate Grazi's answers with a thumbs up or thumbs down, with optional notes. Your feedback directly improves the quality of responses over time.
Multi-pet appointment notifications read naturally (e.g. "Bella & Max") in SMS previews and sent messages.
Pet owners can remove a pet from an existing multi-pet booking without starting from scratch. The remaining appointment is automatically re-validated for availability.
See how it worksGenerate printable QR cards that link directly to your online booking page. Place them at your front desk, in your waiting area, or hand them out, and clients scan to book instantly.
Draft personalised recovery messages with AI assistance when reaching out to pet owners with abandoned bookings. Available directly from the customer profile.
Check-in and check-out locations are captured on each appointment, and the photos your team takes on the job are pinned to where they happened. Plotting the day's visits as a sequenced run came later, with the Trips Booster add-on.
See how it worksServices and packages are browsable together on your public business page, improving discovery and helping pet owners find bundled options alongside individual services.
Seasonal package ended? Archive it so it disappears from your price list and booking form but stays on every client who purchased it. Restore it next season with one click. No data lost, no confusion for staff.
For services that require funds to be pre-held, staff see a clear alert showing when the card will be pre-authorised and the expected timing, supporting clear communication with pet owners about payment timing.
A dedicated management page for course templates with structured lesson definitions and reusable note templates. Build consistent courses from templates, complete with lesson plans and session note patterns.
A guided flow to capture missing pet and owner details during onboarding. Ensures profiles are complete before the first appointment, supporting accurate eligibility checks and communication.
When an appointment date or time changes, teams can choose to notify the customer or suppress notifications.
Ineligible add-ons are blocked at the point of booking, both in the pet owner app and staff scheduler.
Course pricing follows the same multi-pet tier rules as individual services, so businesses offering training classes can set pricing that reflects multi-pet households.
See how it worksA new plan tier between Business Pro and Business Max for businesses with their own payment terminal. Business Flex includes all Pro features with higher appointment and SMS limits. Keep your existing Square, Tyro, or bank terminal alongside Petboost. Since 5 August 2026 there are no Petboost fees on cash, bank transfer or external EFTPOS payments on any plan, so that is no longer a Flex-only benefit.
Preview notification emails as your customers will see them, including your logo, colours, and business details.
After marking an appointment as paid or completed, a prompt appears suggesting a follow-up booking for the same pet. One click opens a new appointment form pre-filled with the pet, owner, and service details.
Grazi AI now saves your conversations automatically so you can pick up where you left off. Browse past conversations grouped by time, resume recent chats, and start fresh whenever you need to. If Grazi AI cannot fully resolve your question, escalate directly to human support with one click.
Adjust your service prices in bulk with four modes. Apply a fixed dollar increase or decrease, adjust by percentage, build Petboost fees into your service prices so customers see one clean number, or use Magic Pricing for analytics-driven recommendations based on demand, utilisation, and hourly rate analysis.
Store vet or clinic details and backup phone numbers on every pet owner profile. Emergency contact information appears prominently on pet owner and pet summary cards with one-tap call actions, so staff can reach the right person quickly.
A visual timeline of every completed grooming appointment on each pet's profile. See dates, services, team members, session notes, and photos at a glance. Filter by Australian season (Summer, Autumn, Winter, Spring) to compare grooming patterns across the year.
Edit pet details across your entire customer base in a spreadsheet-style grid. Update names, breeds, weights, genders, desexed status, and birthdates in bulk. Filter by missing data to quickly fill gaps in your pet records.
Pre-fill appointment notes from service and course template defaults. Configure customer-facing and internal notes once, and they are automatically applied to every new appointment created for that service. Staff can edit or remove them after creation.
Default note text from the service pre-fills in the appointment form, saving time on repeated instructions.
Receive automatic email notifications when a customer starts a booking but does not complete it. Sent hourly so you can follow up and recover the booking. Toggle on or off from Settings, Notifications.
An interactive calculator on the Petboost website that estimates your total monthly cost based on appointment volume, card payment percentage, and SMS usage. Compare Pro, Flex, and Max plans side by side and see the appointment volume at which upgrading saves money.
Stay service pricing now uses a visual tier timeline where tiers are proportional blocks along a time axis. Click blocks to edit rates, drag grip handles to adjust boundaries, and add tiers at the end. Undo and redo support. Falls back to a grid on mobile.
Week view now supports grouping by day alongside the existing team member, resource, service, and category groupings. Per-day appointment counts are shown for each row, giving you a clear picture of daily load distribution.
The Quick Command Centre and Grazi AI now show suggested questions based on which page you are viewing. Suggestions change based on the active page and tab, surfacing relevant insights without you having to think of what to ask.
Automatically populate Australian public holidays by state and territory. View upcoming holidays in a visual week grid, then apply them as blocked time across your team members and resources with one click. Includes holiday presets when creating blocked time so you never accidentally book over a public holiday.
Vaccination alerts now appear on appointment cards in Mission Control when a service requires vaccination certificates. See at a glance which pets have expired or missing vaccinations before they arrive, so you can follow up with the owner or flag it for your team.
Notes and attachments are now available on pet profiles, not just appointments. Add care instructions, behavioural observations, or important documents directly to a pet's record where your whole team can access them.
Creating blocked time now checks for overlapping appointments and existing blocked periods before saving. Clear warnings show exactly what conflicts exist so you can resolve them before blocking out the time.
Pet owners can now browse every photo from every appointment in a dedicated gallery on their portal. Photos can be viewed on an interactive map, filtered by pet and date, and saved as favourites. A visual timeline of care memories for every customer.
Record which pets played together during daycare or group sessions. Search and select from all pets checked in for the day, building a social history that helps you manage playgroups and keep owners informed about their pet's interactions.
Customers can now cancel their appointments by replying to an SMS reminder. The system checks cancellation eligibility, enforces your cancellation window and fee policies, and updates the appointment automatically.
Petboost now automates the entire appointment lifecycle: pre-hold funds 72 hours before, auto-start at appointment time, auto-complete at end time, auto-finalise with invoice generation, and auto-pay 30 minutes later. All configurable per service, with automatic SMS and email notifications at every stage.
A unified search and action hub accessible with Cmd+K or Ctrl+K. Search for any pet, service, team member, resource, package, or page. Toggle sources on and off, access recent items, jump to deep settings with breadcrumb paths, and hand off natural language questions to Grazi AI. Everything in your business, one keystroke away.
Control how capacity is calculated per service with dedicated capacity mode settings. Fine-tune how many simultaneous appointments each service allows for multiple, or a single pet owner at a time.
A detailed billing history tab in Settings showing your Petboost costs broken down by category: subscription fees, booking fees, Stripe processing fees, and SMS charges. View by month, quarter, or financial year with visual charts and downloadable PDFs.
Get notified when customer notes are added. Choose email or SMS alerts for important customer updates, ensuring your team never misses key information about a pet or owner.
Send SMS announcements to multiple customers at once. Filter recipients, preview messages, and track delivery status. Includes opt-out handling, content analysis for compliance, and a history view of past announcements.
Preview exactly what your customers will see before enabling notifications for a service. See the full SMS or email content with sample data to verify your messages are correct.
A complete 2-way messaging system with your own dedicated Australian phone number, a full threaded inbox, delivery tracking, and smart credit management. Clients reply directly to your messages and you respond from the Petboost dashboard.
Grazi AI is now smarter than ever. Ask questions about your business, get instant insights, draft client communications, and get step-by-step guidance on any Petboost feature. Powered by the latest AI models.
Businesses now receive notifications when appointment details change, including the old and new values for time, service, and team member. Stay informed without checking the calendar.
Colour-code your calendar by care type so you can see at a glance what kind of appointment each slot is. Works across the scheduler and Mission Control for instant visual clarity.
Per-business marketing consent and communication preferences. Pet owners can manage their opt-in status, and businesses can view and respect those preferences from the CRM.
Customers can now confirm their appointment by replying to an SMS reminder. Reduces no-shows by getting an active acknowledgement before the appointment.
See exactly what your customers see. Simulate the full booking and profile completion experience for any pet owner, so you can troubleshoot eligibility, availability, and onboarding without guessing.
Reset team member passwords directly from the team management page. No more email chains or manual resets.
Override default payment settings for individual pet owner accounts. Set custom payment rules for specific clients without changing your global configuration.
Charge and collect cancellation fees directly through Petboost. Set fee amounts, send payment links via SMS, and track collection status, all from the appointment view.
Mark transactions as paid via bank transfer and send confirmation to pet owners. Supports businesses that accept direct deposit alongside card payments.
Smarter conflict detection that proactively checks for overlaps and merge opportunities when creating or editing appointments, with clearer messages explaining conflicts.
Instantly copy your booking link, showcase page URL, or review request link to share with clients. Available from Settings with one click.
A celebratory moment when you create your first appointment, with enhanced notification settings to help you get started on the right foot.
Turn any single appointment into a recurring series with one click. Set the frequency and let Petboost handle the rest.
An improved onboarding experience with clearer progress tracking, better prompts, and streamlined setup steps to get your business live faster.
Every Petboost business now has a free, branded, SEO-optimised microsite with services, pricing, online booking, custom brand theming, and local search optimisation. A complete online presence, no website needed.
Generate a printable PDF of upcoming appointments for any date range. Perfect for daily run sheets, handover notes, or offline reference.
When you create a booking from the admin side, the confirmation email now correctly shows "Confirmed" rather than "Pending." The system properly distinguishes between client-initiated and admin-created bookings.
A significant layout update that improves mobile loading times and resolves occasional white-screen issues, for a smoother experience on phones and tablets.
When two team members edit the same appointment at the same time, the system now handles it gracefully with clear conflict resolution.
Easily swap package credits between services, giving your clients more flexibility with their prepaid packages.
Export your customer and pet data as CSV files for use in external marketing platforms, backup, or analysis. Includes all profile data, contact details, and pet information.
Compare your performance across time periods and see forecasted trends to plan ahead with confidence.
Service badges, sticky navigation tabs, and mobile-optimised layouts throughout the pet owner portal for a smoother experience on any device.
Add detailed notes, photos, and attachments to appointments with draft autosave. Optionally notify pet owners when notes are added so they can see how their pet did.
A focused view in Mission Control that highlights what needs your attention right now.
Pet owners are automatically notified via email when a service price changes on their upcoming appointments, keeping them informed with full transparency.
A new pricing model for boarding and stay services that lets you set prices by tier and period, with transparent per-day breakdowns for your clients.
More intelligent detection of appointments that may need your attention, with a configurable grace period so you can reduce false alerts.
Changed your mind? Easily reverse a cancelled appointment and restore it to its previous state.
Pet owners can now adjust the quantity of add-on services when booking, like extra walks or treats.
Understand your cancellation and no-show patterns with dedicated tracking, so you can take action to protect your revenue.
Enhanced privacy controls for handling customer and pet data in line with privacy best practices.
Pet owners can now browse and purchase service packages directly from their portal, locking in value upfront.
Pet owners can now see how far through a recurring appointment series they are, with a clear visual progress indicator.
A brand new analytics dashboard with real-time insights, forecasting, and period comparisons across bookings, customers, financials, and services.
When service prices change, the appointment form now alerts you so you can decide whether to apply the new rate.
Cleanly archive team members and resources you are no longer using, and bring them back when needed.
Pet owners now see a clear confirmation step after completing a booking, along with pre-appointment requirements like vaccination certificates and payment details.
The booking form now remembers your clients' usual services, making rebooking faster and easier for returning customers.
When pet owners book online, the system now checks slot availability in real-time to prevent double-bookings.
Your bank details now appear on generated invoices, making manual payments clearer for your clients.
A new way to view your day organised by service type rather than by team member.
End a recurring series at any point, with clear visibility into all past and future appointments in the series.
Chat with your data, get insights, help and instructions better than ever. An experimental feature, in beta, opt in from your sidebar to try it.
Mark appointments as no-shows to track patterns and protect your revenue. Easily revert if a client reaches out.
See which clients started a booking but did not finish, so you can follow up and help them complete it.
Better tools to handle payment authorisation, stuck payments, and draft booking states so no revenue slips through the cracks.
Send ad-hoc SMS and email messages to your clients directly from Petboost, with delivery tracking and status updates.
Connect your Google Reviews link to your Petboost account and make it easy for happy clients to leave reviews.
Save time setting up schedules by copying working hours templates between team members and resources.
A dedicated category for retail products, separated from services so your product sales are tracked clearly.
When appointments use flexible time windows like "Morning" or "Afternoon", notifications now display those labels instead of specific times.
Buffer time between appointments now counts toward capacity calculations, preventing overbooking and giving your team breathing room.
Personalise your service categories with custom colours to match your brand and make your calendar easier to read.
Smoother, more responsive calendar interactions when rearranging appointments.
We have upgraded our entire SMS and notification infrastructure for faster, more reliable delivery of confirmations, reminders, and custom messages to your clients.
Quickly jump to any date in the future when creating appointments. No more endless clicking through months.
Override standard booking eligibility rules for specific pet owners when exceptions are needed.
A polished welcome email automatically sent when you add a new client, setting the right first impression.
Over 2,000 recognised breeds and attributes, making pet profiles richer and more useful for your team.
Find any pet instantly, even with multi-word names or complex search terms.
The calendar now loads significantly faster, especially for businesses with large appointment volumes.
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